Lead - FIS & People Placement

Novartis is hiring a Lead - FIS & People Placement in Hyderabad, India. Level rates it ; you can apply on Novartis.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a lead role.
Level lists 859 other open roles at Novartis.
The role was posted in the last few days.

AI in this role

Job Description Summary

Lead the end-to-end Field Inquiry System (FIS) and People Placement capabilities, ensuring effective field support, timely issue resolution, efficient workforce placement, and strong operational governance.

Job Description

Lead - FIS & People Placement
Location – Hyderabad #LI Hybrid

Major Responsibilities

1. FIS Operations

Lead end-to-end FIS/ServiceNow operations, ensuring effective triage, routing, resolution, and closure of field inquiries within agreed SLAs.
Strengthen service quality, knowledge management, root-cause analysis, and resolution of recurring field issues

2. People Placement & Vacancy Management

Lead People Placement and vacancy-management processes to enable timely and effective field coverage in partnership with business teams.
Establish scalable mechanisms to identify and manage vacancies, temporary coverage, LOA, training periods, and other placement needs.

3. Governance & Controls

Establish robust governance, SOPs, quality controls, documentation, and clear ownership across FIS and People Placement.
Ensure process compliance, audit readiness, SLA adherence, and proactive management of operational risks and exceptions

4. Stakeholder Management

Serve as the key SME and escalation point, partnering with field leadership, business teams, and global/cross-functional stakeholders.
Drive alignment across teams to resolve complex inquiries, placement requirements, and field coverage challenges.

5. Operational Excellence & Automation

Drive simplification, standardization, and automation across FIS, vacancy identification, and People Placement workflows.
Leverage operational insights and technology to reduce manual effort, improve turnaround time, and enhance stakeholder experience.

6. People & Capability Leadership

Lead, coach, and develop the team, building strong functional, analytical, and problem-solving capabilities.
Strengthen cross-training, succession, knowledge sharing, and backup coverage to ensure business continuity.

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Change Agility, Cross-Functional Collaboration, Digital Marketing, Marketing Strategies, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model

How we rate this

Lead - FIS & People Placement at Novartis rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.