MastercardManager, Account Management, Real Time Payments and Digital Partners
Mastercard is hiring a Manager, Account Management, Real Time Payments and Digital Partners in Bangkok, Thailand. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions account management, business development and relationship management among its tools and skills.
- Level classes it as a mid-level role.
- Mastercard has 967 other open roles on Level.
- Posted within the past two weeks.
AI in this role
Manages account relationships and drives real-time payments and digital partner strategies at Mastercard Thailand.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management, Real Time Payments and Digital PartnersThe Mastercard Thailand team is looking for a Manager for Business Development to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.The Role
• This role is responsible for all activity within the selected customer group, setting and driving the strategy for each customer and coordinating all resources.
• Craft business requirements document from customers and collaborate with global product teams to design and enhance product features
• Collaborate with existing customers for product release planning & management, change management, query management & product roadmap planning
• Monitor product performance and track KPIs, gather user feedback, and iterate on features to improve usability and security.
• Responsible for driving a high profile and high visibility project associated with the customer, requiring the role to collaborate and drive multiple internal functions and liaising with external departments of the customer.
• The successful candidate must be comfortable and experienced at leading meetings with both the customer and Mastercard leadership team, and must be skilled at cutting through the ‘noise’ to the heart of issues and opportunities.
• Develop strong customer relationships across levels and functions (particularly product, portfolio/usage, fraud, marketing, operations, strategy and information technology) and influence or change customer preference towards Mastercard as a strategic partner and solution provider.
• Support and deputize for the Account Manager in all capacities including relationship management, commercial discussions and escalations.
• The successful candidate must be expert in securing and coordinating indirect resources across Mastercard’s matrix based organization – critical to the success of this role is ensuring that you can source the support required to deliver to your customer group.
• The successful candidate will be a custodian of the customer P&L and Mastercard expects you to effectively manage your customer business agreements, make the right investment decisions to grow the short and long term value of the customer relationship and deliver to net revenue objectives.
• With a flat matrix structure, the successful candidate will also engage in addressing some operational activities as required in this role and be the customer contact for all activity. With responsibility for all administrative and operational issues for the target customer set.
All About You
The candidate must have a proven track record in Strategic Sales, product management and Client Account Management.
• Sound business judgment with established conceptual thinking and proven financial acumen and analytical skills.
• Ability to interact with and influence and build consensus across a variety of internal and external stakeholders and levels of leadership. Good team player who is collaborative able to work well in a matrix organization.
• Demonstrates self-awareness, coachability, openness to different approaches, ideas and willingness to challenge status quo and drive new business initiatives.
• Excellent communications, presentation and interpersonal skills with the ability to influence and negotiate with stakeholders.
• Track record of performance on revenue and share growth.
• As an individual contributor, the ability to drive execution in an unstructured and quick changing environment with a high degree of planning ahead and self management required.
• Undergraduate degree in business / computer sciences / engineering will be ideal.
If you’re passionate about building strong customer partnerships, solving complex challenges and driving growth, we’d love to hear from you.
Explore the opportunity and apply via the links below.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Manager, Account Management, Real Time Payments and Digital Partners at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where business development was part of your work. What did you do?
- Tell me about a project where relationship management was part of your work. What did you do?
- Tell me about a project where product strategy was part of your work. What did you do?
- Tell me about a project where stakeholder engagement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Account Management, Business Development, Relationship Management, Product Strategy, and Stakeholder Engagement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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