Manager, Payments & Experience (PEX) Global Process

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Job Description:

The Manager, Payments & Experience (PEX) Global Process is responsible for supporting the Procurement Global Process Leads (GPL) in support of the Global Services, One Procurement, and Johnson & Johnson business strategy and objectives.

The role works directly with the Service Delivery leads, Global Process & Digital leads (GPDL), broader procurement and GS functions in the development and monitoring of global metrics, creation and maintenance of process content including but not limited to Standard Operating Procedures, Desktop Procedures. The Manager, PEX Global Process will serve as the SME for related digital procurement tools and work with technology partners to proactively assess key improvement opportunities and their successful implementation.

Key Responsibilities:

• Support the GPDLs in driving governance, maintenance, and improvement of the E2E Global Standard Process Design, including work standards, design, cost models, process simulation and modelling, process assessments, business case development, and process version control across regions as appropriate.
• Serve as the subject matter expert and related digital procurement tools; works with IT to proactively review system release notes, SAAS roadmaps, and change requests, and applies their knowledge to optimally assess impact on existing & planned solutions.
• Optimize use of metrics to enable continuous improvement via continuous monitoring to identify trends and opportunities
• Coordinates/supports the business process owner for critical (including SOx) controls for the process in accordance with J&J Internal Controls framework; responsible for coordination with service delivery leaders during audits as needed
• Support strategic initiatives in coordination with the GPDLs, Service Delivery and other relevant stakeholders to optimize Global Service Procurement ways of working that support efficiencies, experience and effectiveness.
• Drive continuous improvements in user experience, effectiveness, and efficiency in assigned area of responsibility.
• Support development and implementation of automation and AI (Artificial Intelligence) initiatives within assigned area of responsibility.
• Collaborates with multiple departments in the development and execution of strategies and plans that improve the organizations profitability and competitive position, utilizing market intelligence, risk assessments, and total cost projections.
• Creates Value by developing strong, value-added working relationships with internal and external customers and suppliers with a view to pro-actively understand and constructively influence their needs and expectations.
• Integrates Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with the team.

Qualifications

Education:

• Bachelor’s Degree or equivalent University degree is required.

Experience and Skills:

Required:

• 6-8 years of Procurement, Finance, or other relevant business experience
• Working knowledge of eMP and AP Supplier Portal
• Knowledge in Requisition to Pay, Accounts Payable, Vendor Master Data and Help Desk
• Ability to analyze complex data to draw supportable conclusions and recommendations
• Strong verbal and written communication skills
• Experience and knowledge of procurement processes
• Ability to reinforce a culture oriented on customer experience and focused on continuous improvement while collaborating to support the building of employee-centric repeatable and sustainable processes
• Learning Agility & Openness to Change
• Fluency in English (written and oral) is required.

Preferred:

• A good understanding of the end-to-end procurement process, at a high level is preferred.
• Shared Services Industry experience is preferred.
• 3+ years of progressive Continuous Improvement experience

Other:

• May require up to 5% domestic and international travel.

Required Skills:

Preferred Skills: