Mandarin KYC Operations Manager (Davao)

PwC is hiring a Mandarin KYC Operations Manager (Davao). Level rates it ; you can apply on PwC.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include kyc, operations management and team leadership.
Level classifies it as a senior role.
Level lists 3,700+ other open roles at PwC.

AI in this role

Manage operations, performance, and compliance for Mandarin-speaking KYC engagements.

kycoperations-managementteam-leadershiprisk-managementcompliance

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

Role Summary:

The KYC Operations Manager – Mandarin is accountable for the operational performance, quality, scalability, and governance of assigned KYC engagements supporting Mandarin-speaking jurisdictions.

This role provides leadership across people, process, risk, and delivery management while serving as a key point of contact for internal and client stakeholders.

The successful candidate will drive operational excellence, oversee delivery performance, manage risks and escalations, and support the growth of FCU’s multilingual KYC capabilities.

Key Responsibilities:

Operational Ownership

Own end-to-end delivery performance across assigned KYC engagements
Establish operational direction, delivery priorities, and performance expectations
Monitor productivity, quality, turnaround times, and risk indicators
Ensure achievement of client service levels and contractual commitments
Anticipate operational risks and implement mitigation strategies

Leadership & People Management

Lead, coach, and develop Team Leaders and KYC professionals
Drive accountability, performance management, and talent development
Support workforce planning, hiring, onboarding, and succession planning
Foster a culture of quality, compliance, and continuous improvement

Governance, Risk & Quality

Ensure compliance with regulatory requirements, internal controls, and client expectations
Oversee quality management frameworks and remediation activities
Drive root cause analysis and implementation of corrective actions
Maintain governance standards, escalation management, and operational discipline

Client & Stakeholder Management

Act as a key operational contact for internal and external stakeholders
Engage with Mandarin-speaking stakeholders and support client discussions where required
Provide operational reporting, performance insights, and recommendations
Support business reviews, audits, and regulatory examinations

Continuous Improvement & Scale

Drive process optimization and operational efficiency initiatives
Support implementation of new operating models, controls, and technologies
Contribute to the expansion of FCU’s Mandarin-speaking delivery capability
Support transition, onboarding, and scaling of new engagements

What We Are Looking For:

Bachelor’s degree in Accounting, Finance, Business, Economics, or a related field
Professional proficiency in Mandarin Chinese, including the ability to read, write, and communicate effectively in Traditional Chinese
Professional fluency in English
8+ years of experience in KYC, AML, Financial Crime, Compliance Operations, or related financial services functions
At least 3 years of people leadership or operations management experience
Proven experience managing KYC operations, client delivery, and performance metrics
Strong understanding of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), KYC regulatory requirements, and operational controls
Experience managing quality, governance, and operational risk frameworks
Strong stakeholder management and client-facing experience

Certifications & Training (Advantage)

CAMS, ICA, or other AML/KYC-related certifications
Leadership or people management training
Lean Six Sigma, Agile, PMP, or project management certifications

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Yes

Job Posting End Date

How we rate this

Mandarin KYC Operations Manager (Davao) at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Mandarin KYC Operations Manager (Davao) is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Makati.
The job was posted on July 2, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

KycOperations ManagementTeam LeadershipRisk ManagementCompliance

Questions you could be asked

Tell me about a project where kyc was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Kyc, Operations Management, Team Leadership, Risk Management, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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