RocheMarketing Operations Associate
Roche is hiring a Marketing Operations Associate in San Jose, Costa Rica. Level rates it ; you can apply on Roche.
Level's read on this job
- Level rates this marketing role Little AI ●○○○: aI is not part of the work.
- The posting mentions SAP, Cornerstone and Womder among its tools and skills.
- Level classes it as a mid-level role.
- Roche has 1,200+ other open roles on Level.
AI in this role
Marketing Operations Associate supporting digital customer communications, master data management, and operational workflows.
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Global Digital Hub has been established within the Roche Services & Solutions Center. Our main purpose is to strengthen Roche's digital capabilities globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting, and Creative Design.
The Opportunity:
As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub's long-term outcomes and strategy, as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives. You work with relevant stakeholders and consult on how to develop their digital performance further and ensure they leverage the available digital tools in order to meet their overall goals.
- Execute end-to-end digital customer communications and notifications using global platforms, managing mailing lists and tracking distribution.
- Drive digital product activation and master data management in SAP and WoMDER to ensure complete, compliant, and accurate setups.
- Provide daily operational support to global stakeholders and affiliates, resolving tool logic issues, ensuring data integrity, and maintaining audit readiness across platforms.
- Collaborate with affiliates on localized inputs, system rollouts, and user enablement via standard platforms like Cornerstone.
- Identify operational bottlenecks to provide continuous feedback and drive process standardization, automation, and workflow optimization.
Who you are:
- You hold a BSc/MSc degree (desirable in Digital Marketing, IT, Communication, or Business) with 1–3 years of digital operations or shared services experience.
- You have hands-on experience with enterprise systems (such as SAP), digital workflow tools, and data management platforms.
- You possess a strong understanding of process-driven environments and standard global execution.
- Strong English communication skill is essential.
- You are detail-oriented, analytical, and customer-focused, with a passion for digital systems and continuous improvement.
Explore what the Global Digital Hub is about.
Discover the Roche Services & Solutions Center and how we work together as a truly global team!
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
How we rate this
Marketing Operations Associate at Roche rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in marketing jobs at this level
Pay
- Typical marketing job
- $147k
This posting doesn't list pay. Use the typical marketing figure when pay comes up. See marketing jobs
Questions you could be asked
- Tell me about a project where marketing operations was part of your work. What did you do?
- Tell me about a project where digital communications was part of your work. What did you do?
- Tell me about a project where master data management was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
- Tell me about a project where stakeholder support was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Marketing Operations, Digital Communications, Master Data Management, Process Optimization, and Stakeholder Support. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Get your CV reviewed before you apply
Send your CV and the role you want next. Your review arrives by email within 3 days.
Get new marketing jobs by email
One email a week, each job rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free.
Similar roles
Operations roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step