Merchant Experience Consultant
Tap Payments is hiring a Merchant Experience Consultant for a remote role open to applicants in Kuwait. Level rates it ; you can apply on Tap Payments.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting lists this role as remote.
- Tools and skills the posting cites include customer service, issue resolution and communication.
- Level classifies it as a junior role.
- Level lists 19 other open roles at Tap Payments.
AI in this role
Provide quality customer care, resolve complaints, and handle inquiries via inbound calls, chat, and emails.
About Tap
Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.
The Operations team
Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial and administrative operations across the Middle East and beyond. Yalla! let's do this
As a Tapster you will:
Provide quality customer care to inbound calls, chat and emails
Accurately categorize the reason for the customer call/chat
Raise support tickets with complete information to enable tracking and resolution of customer requests
Investigate and resolve customer complaints then close support tickets
Maintain a database of customer information
Escalate inquiries to the appropriate team
Assist customers with registration or account creation
Pass customer feedback onto the product or sales team to improve the organisation’s offerings
Respond promptly to customer inquiries
Maintain a positive, empathetic, and professional attitude
Capture customer satisfaction at the end of every interaction.
Stay updated on emails and be updated and familiar with all supporting documents on the knowledge base
Contribute positively towards the achievement of performance targets in all aspects of the team’s activities
Proactively provide solutions or improvements to Tap management that deliver improved complaints management processes for Tap Customers and where possible reduce the volume of complaints
Support a good team and working environment by assisting fellow employees and participating constructively in team objectives.
Work on a shift basis. (remote outside of business hours)
Carry out other duties, as assigned based on the demands of the business and growth of the role
What you will bring to the party:
Bachelor’s degree holder
Ability to establish credibility and internal relationships
Understanding of client/merchant/stakeholder care
Awareness of how your role supports the business
Enthusiasm for working in a growing fintech
Ability to work in a team and follow daily tasks
Skills and knowledge to actively participate in meetings
Ability to deliver work on time
Problem-solving and quick-thinking skills
Ability to organize information and ask relevant questions
Strong communication skills in English, with a preference for Arabic language ability
Are you ready to shape the future of payments in MENA?
How we rate this
Merchant Experience Consultant at Tap Payments rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where issue resolution was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Issue Resolution, and Communication. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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