Ops Specialist, AMXL Proactive Execution (APEx) Team

Amazon is hiring an Ops Specialist, AMXL Proactive Execution (APEx) Team in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include customer support, issue resolution and operations.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Operations Specialist for Amazon's AMXL team to proactively resolve complex delivery issues for heavy and bulky products.

customer-supportissue-resolutionoperationslogisticsescalation-management

At Amazon, we are working to be the most customer-centric company on earth. The AMXL Proactive Execution (APEx) team provides resolution to complex customer problems that come with buying, delivering, or installing Heavy-Bulky products. The Ops Specialist will be supporting an operations team handling the end-to-end product and service experience for heavy & bulky products. The successful candidate will be able to support issues related to scheduled and non-scheduled deliveries by proactively resolving delivery defects and acting upon egregious escalations in a timely manner, always working from the customer backwards. In addition, will need to call customers to offer solutions for the delivery issue identified.

The ideal candidate must demonstrate strong Ownership and Deliver Results skills, outstanding verbal and written communication skills, and a commitment to excellence. In addition, the candidate must be proficient in English and demonstrate outstanding collaboration and professional skills.

The successful candidate for this role will be a fast, clear and independent thinker who is naturally curious about processes and how to improve them. The candidate should be focused on Quality while delivering results through specific metric’s achievement, as well as developing tasks with a constant analytical mindset.

The job requires work schedule flexibility (including weekends).

Proficient in speaking, writing, reading, and listening in (German & Italian- Preferred), or French in addition to English.

Key job responsibilities
- Take ownership of emerging issues that impact customers and business stakeholders, drive resolution, and recommend ways to prevent similar issues in the future
- Proactively monitor and resolve delivery defects for both scheduled and non-scheduled deliveries
- Provide timely, accurate, and professional customer service and contact resolution
- Contact customers via phone to communicate solutions and updates on delivery issues
- Demonstrate clear and polite written and oral communication skills in all interactions
- Effectively use internal dashboards to provide accurate responses and an exceptional customer experience for business partners
- Proactively escalate system and process issues, as well as customer feedback trends, to management
- Be the voice of the customer to challenge existing processes and advocate for an exceptional customer experience
- Identify root causes of recurring issues and propose process improvement recommendations
- Deliver results against defined quality and productivity metrics
- Collaborate effectively with cross-functional teams to drive resolution and improve operations
- Maintain a consistent analytical approach when assessing and prioritizing tasks
- Adapt in a fast-paced, constantly changing environment

Basic qualifications

- - Bachelor's degree or above
- - Experience in customer service, operations, or a related field
- - Strong verbal and written communication skills
- - Ability to work a flexible schedule, including weekends
- - Demonstrated ability to work independently and manage competing priorities
- - Proficiency in Microsoft Office or similar tools

Preferred qualifications

- - Experience with Paragon/AC3 case and order management systems
- - Speak, write, and read fluently in German, Italian, & French, in addition to english

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Ops Specialist, AMXL Proactive Execution (APEx) Team at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Ops Specialist, AMXL Proactive Execution (APEx) Team is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on April 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportIssue ResolutionOperationsLogisticsEscalation Management

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where escalation management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Support, Issue Resolution, Operations, Logistics, and Escalation Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker