Payments & Deposit Operations Support Analyst II (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Payments & Deposit Operations Support Analyst II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevates service quality.

Depth & Scope:

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Experienced level of the role with general business and operational knowledge or related skills required
• Ability to execute on ad-hoc standard and non-standard processes and requests of medium to high complexity with high risk/financial impact
• Identifies and investigates non-standard operational/reporting/process issues
• Provides recommendations or escalates issues to appropriate area
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise
• Requires working professional level knowledge of the functional area and/or business areas supported
• Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus
• May operate as a working lead on initiatives as assigned
• May represent the group as a project lead on projects/initiatives and/or at meetings across the organization
• Provides training to others on best practices, processes, etc. as well as guides junior staff for the completion of business-as-usual functions
• Ability to support multiple functions within the broader businesses

Education & Experience:

• High School diploma; Undergraduate degree preferred
• 3+ years of experience

Customer Accountabilities:

• Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identifies, documents, and investigates processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinates with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations
• Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contributes to the production of consolidated or aggregated reporting as appropriate
• Maintains working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder Accountabilities:

• Prioritizes and completes own workload to meet SLA requirements for service and productivity
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Analyzes service delivery issues and conducts internal/external research projects and/or contributes to audit reviews; runs testing, and generates reports to identify potential solutions within TD's risk appetite that enhances the customer experience and supports business objectives
• Supports development and/or implementation of standards, policies, procedures, and solutions that mitigates risk and maximizes availability of service, efficiency and effectiveness
• Contributes to the development/delivery of presentations/communications to management or broader audiences
• Protects the interests of the organization – identifies and manages risks, and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues
• Adheres to enterprise frameworks and methodologies that relates to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Supports change management projects or programs that impacts the business, functions or processes and ensures clear communication and documentation of new processes

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures the timely communication of issues/points of interest
• Supports the team by actively building operations knowledge, thinks critically about processes and opportunities for improvement, shares ideas and transfers knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provides training, coaching and/or guidance to others on the team
• Participates in personal performance management and development activities, including cross training within own team and other teams in the operations function
• Ensures the timely communication of issues that are relevant to the team and encourages a good working relationship with other departments
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Engages and liaises with contracted external vendors to support, solution, and supplement business needs and processes
• Acts as a brand ambassador for the function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.