Principal CSM-T, EC2 Capacity

Amazon is hiring a Principal CSM-T, EC2 Capacity in Seattle, United States. It pays $183k-$247k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions AWS, EC2 and cloud computing among its tools and skills.
Level classes it as a lead role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

Principal Customer Solutions Manager guiding strategic compute capacity planning for large AWS cloud and ML workloads.

awsec2

cloud-computingcapacity-planningstrategic-planningclient-management

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, and Amazon Elastic Compute Cloud (EC2) is its largest and most consequential service. As customers accelerate workloads spanning generative AI training and inference, large-scale analytics, and mission-critical production systems, AWS’s ability to plan, commit, and deliver compute capacity at scale is a defining competitive advantage. As an AWS Principal Customer Solutions Manager-Tech (Principal CSM-T) in the EC2 Capacity Customer Experience organization, you will lead the most strategic capacity engagements for AWS’s largest global compute and ML customers, owning the strategic planning of their long-range capacity solutions and creating sustained business value through the reliable delivery of compute at scale.

You identify and solve the most intrinsically complex business and technical problems in capacity across multiple business units, geographies, and customers, with solutions that are as simple as possible. You lead and execute engagements in highly undefined and rapidly evolving environments, creating and shaping long-range capacity strategies where information is incomplete or conflicting, and creating structure and clarity for customers, partners, executives, and internal teams. Using exceptional judgment and deep technical acumen, you drive these initiatives from ambiguity to measurable results and value realization. You bring focus and strategic direction across enterprise-wide capacity initiatives and cross-organizational teams, aligning entire organizations around shared outcomes measured in billions of dollars of customer workload.

You orchestrate execution across enterprise workload portfolios by aligning business and technical priorities with internal and external stakeholders, ensuring long-term value realization. You translate significantly complex technical and supply concepts into clear recommendations and strategies that change how organizations plan and commit capacity at scale. You apply advanced technical expertise and rapidly adopt emerging technologies, including AI, to navigate complexity and make the critical decisions that keep multi-quarter and multi-year capacity plans on track. You earn customer trust as a strategic advisor through solving their most complex capacity challenges, and you demonstrate exceptional communication skills across all organizational levels, up to and including the C-suite, independently presenting to executive audiences. Every initiative you deliver is measured not only by its immediate success but by the mechanisms and best practices it leaves behind, raising the bar for what AWS and customers can jointly achieve.

Key job responsibilities
As a Principal Capacity CSM-T, you will:
• Lead the most strategic, enterprise-wide capacity engagements for AWS’s largest global compute and ML customers, identifying and solving highly complex business and technical problems across multiple business units, geographies, and partner organizations.
• Own and drive long-range (multi-quarter and multi-year) capacity and scaling plans that translate customer growth forecasts into concrete infrastructure commitments, and own the end-to-end accountability for delivering against them.
• Serve as a trusted advisor to senior executive stakeholders, up to and including the C-suite, shaping long-term capacity, cloud, and AI strategy and influencing critical capital-allocation decisions.
• Organize complex demand signals into supportability scenarios that enable VP+ leaders to make informed capital allocation decisions, partnering with Supply Chain and Finance to quantify trade-offs and recommend positions.
• Orchestrate execution across large, complex workload portfolios, aligning business and technical priorities across internal and external stakeholders to ensure long-term value realization.
• Architect scaling mechanisms, review cadences, and best practices that improve forecast accuracy, delivery fidelity, and operational efficiency across the customer’s organization and across AWS, not just within a single engagement.
• Influence product, engineering, and supply roadmaps based on patterns observed across strategic customers, and partner with engineering to build the tooling and simulation that improve demand forecasting, commitment tracking, and delivery visibility.
• Develop and mentor other team members, extending your influence and best practices across the capacity and customer solutions management community.

A day in the life
A typical day starts by checking in on the long-range initiatives you’re driving, whether that’s an upcoming executive briefing, a major GPU or ML buildout milestone, or a planning workshop with a customer’s infrastructure leaders. You might spend the morning with a customer’s VP of Infrastructure, walking through a multi-year scaling plan and pressure-testing forecast assumptions, then move into a room with EC2 Supply Chain and Finance leaders to present supportability scenarios for a significant capacity expansion and drive alignment on which to fund. Some days you are deep in a technical discussion on how a customer’s ML roadmap maps to Trainium and GPU supply; other days you are pulling together a business case, prepping a leadership review, or coaching a teammate through a complex customer situation. Given the size and complexity of these relationships, you will often be pulled into problems that have no obvious playbook, and that is part of what makes the role interesting.

Basic qualifications

- 10+ years of senior customer facing role experience
- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a senior customer-facing role
- Experience in leading complex, large-scale, IT, technical or engineering programs
- Experience working with current technologies (especially cloud)

Preferred qualifications

- PMP/SCRUM/Agile certification or are you SAFe certified
- Knowledge of key technology and market trends
- Knowledge of the software development/engineering lifecycle from conception to delivery
- Experience implementing AWS/cloud services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually

How we rate this

Principal CSM-T, EC2 Capacity at Amazon rates 25 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal CSM-T, EC2 Capacity is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $183k-$247k a year.
The role is based in US, WA, Seattle.
The job was posted on October 28, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ComputingCapacity PlanningStrategic PlanningClient ManagementAWSEC2

Questions you could be asked

Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where capacity planning was part of your work. What did you do?
Tell me about a project where strategic planning was part of your work. What did you do?
Tell me about a project where client management was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Computing, Capacity Planning, Strategic Planning, Client Management, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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