Procurement Operations Buyer - Helpdesk Analyst

Job Description

Why join Rolls‑Royce?

At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Job Purpose:

The Procurement Operations Helpdesk Analyst will play a key role in delivering responsive and accurate support for procurement-related queries and issues. Your primary responsibilities include managing internal user helpdesk requests, resolving supplier inquiries, and providing ad hoc support for sourcing, contracting, and procurement system activities.

You will ensure timely resolution of queries, maintain accurate records of issues and solutions, and collaborate with stakeholders to uphold compliance and service standards. A critical part of your role will be troubleshooting procurement system challenges and supporting process improvements that enhance efficiency and user experience. By combining strong problem-solving skills with a customer-focused mindset, you will help ensure smooth procurement operations and stakeholder satisfaction.

This is an exciting opportunity for a detail-oriented professional who thrives in a fast-paced environment, enjoys resolving issues, and is passionate about delivering exceptional service and operational excellence.

Key Accountabilities:

• Manage internal user helpdesk requests and resolve procurement-related queries promptly and accurately
• Respond to supplier inquiries and assist with issue resolution related to procurement processes and systems.
• Provide support for sourcing, contracting, and procurement system issues as needed
• Identify and recommend process improvements related to the operation of tasks such as increasing efficiency, effectiveness and improvement of customer service 
• Maintain accurate records of queries, resolutions, and actions to ensure compliance and audit readiness
• Work closely with suppliers, finance, and procurement teams to resolve issues and maintain service quality
• Assist with resolving technical issues in procurement platforms and escalate complex problems when necessary
• Ensure adherence to procurement policies, procedures, and audit requirements across all activities
• Deliver responsive, high-quality support to stakeholders, ensuring a positive procurement experience

Key Experiences and Qualifications:

• +3 years of experience in procurement or supply chain management, across indirect and direct categories
• Experience managing user queries and resolving supplier issues in a shared services environment
• Experience working in aerospace or defence, or other complex manufacturing industry
• Understanding of procurement policies, governance frameworks and compliance assessments  
• Working knowledge of SAP, Ivalua, Coupa
• Demonstrated experience in delivering excellent customer service and influencing others
• Proven track record in delivering business results and achieving objectives
• Passion for continuous improvement and quality improvement methodologies such as Lean and Six Sigma

What do we offer:
• Private healthcare and group life insurance
• Annual bonus
• myBenefit platform/subsidy for Multisport cards
• Internet and electricity allowance for remote work
• Increased funding for the Employee Capital Plans (PPK) program; Rolls Royce Sp. z o.o. contributes 3% to this program
• Additional vacation days based on length of service with the employer
• Hybrid work model (2 days in the office / 3 days from home)
• Work in a modern office located in the Krakow centre – the Unity Tower (ul. Lubomirskiego 20)

The Kraków Rolls Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process. 

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