Product Manager, North America Surface Transportation Customer Experience (NAST CX)

Amazon is hiring a Product Manager, North America Surface Transportation Customer Experience (NAST CX) in Atlanta, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions SQL, VBA and product management among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Drive product strategy and roadmap to optimize the end-to-end customer experience across surface transportation networks.

SQLVBA

product-managementcustomer-experiencecross-functional-leadershiproadmap

Amazon's North America Surface Transportation Customer Experience team is seeking a Product Manager to drive the strategy, development, and optimization of products and programs that enhance the end-to-end customer experience across our surface transportation network. In this role, you will own the product vision and roadmap for initiatives that directly impact how customers perceive and interact with Amazon's delivery experience as it relates to our Middle Mile operations.

You will work backwards from customer needs to identify pain points, define opportunities, and deliver scalable solutions that improve on-time delivery, reliability, transparency, and overall satisfaction. This role requires close collaboration with cross-functional teams including engineering, operations, program, science, analytics, and business intelligence to translate complex transportation challenges into intuitive, customer-centric product experiences.

Key job responsibilities

- Product Strategy & Roadmap: Define and own the long-term product vision and roadmap for customer experience initiatives within North America Surface Transportation, aligning with broader organizational goals

- Customer Obsession: Leverage customer insights, data analysis, and voice-of-the-customer mechanisms to identify experience gaps and prioritize high-impact improvements

- Cross-Functional Leadership: Partner with engineering, operations, science, design, and program management teams to deliver products from concept through launch and iteration

- Stakeholder Management: Influence senior leadership through clear written narratives, rapid prototyping, and data-driven recommendations

- Metrics & Measurement: Define, track, and report on key performance indicators (KPIs) that measure customer experience outcomes and product success

- Operational Excellence: Balance customer experience improvements with cost efficiency and operational feasibility across the transportation network

- Innovation: Identify and evaluate emerging technologies, industry trends, and novel approaches to continuously raise the bar on customer experience

Basic qualifications

- 3+ years of product management experience
- Experience managing technical products or online services
- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Preferred qualifications

- Knowledge of SQL and VBA at an advanced level
- Experience building and analyzing cost/benefit scenarios and business cases and communicating results throughout the organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Atlanta - 116,300.00 - 160,000.00 USD annually

How we rate this

Product Manager, North America Surface Transportation Customer Experience (NAST CX) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Manager, North America Surface Transportation Customer Experience (NAST CX) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $116k-$160k a year.
The role is based in US, GA, Atlanta.
The job was posted on September 3, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementCustomer ExperienceCross Functional LeadershipRoadmapSQLVBA

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where customer experience was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where roadmap was part of your work. What did you do?
Walk me through how you've used SQL in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Product Management, Customer Experience, Cross Functional Leadership, Roadmap, and SQL. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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