Product Manager - Technical (Salesforce Admin)

Mastercard is hiring a Product Manager - Technical (Salesforce Admin) in New York, United States. Level rates it ; you can apply on Mastercard.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include Salesforce, Salesforce Sales Cloud and Salesforce Lightning.
Level classifies it as a senior role.
Level lists 967 other open roles at Mastercard.

AI in this role

Lead strategic initiatives and solution design as a Senior Salesforce Administrator on the Sales Cloud platform.

SalesforceSalesforce Sales CloudSalesforce Lightning

salesforce-administrationproduct-managementagilestakeholder-management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Manager - Technical (Salesforce Admin)

Mastercard | Employee Digital Experience (EDE)
Role Overview
Mastercard’s EDE Salesforce team is seeking a Senior Salesforce Administrator to lead and deliver strategic initiatives on the Salesforce Sales Cloud platform. This role requires a highly skilled professional with strong administration and consulting expertise, capable of driving complex programs across cross-functional stakeholders.
The ideal candidate will play a critical role in solution design, delivery execution, and stakeholder alignment, while supporting ongoing M&A integration efforts across Mastercard’s Salesforce ecosystem. This position blends hands-on platform expertise, strategic thinking, and delivery leadership.
________________________________________
Key Responsibilities
• Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework
• Act as a bridge between business, technical, and QA teams to ensure alignment on requirements, dependencies, and delivery outcomes
• Drive end-to-end delivery of initiatives, proactively managing timelines, dependencies, and cross-team coordination
• Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform
• Support Scrum teams in adhering to Agile best practices, including all ceremonies and delivery standards
• Develop and maintain key documentation such as user stories, functional specs, and design artifacts
• Track and report progress to stakeholders, ensuring transparency and timely issue resolution
• Build and maintain strong relationships with business partners and internal teams
• Provide ongoing recommendations and strategic insights aligned to the product roadmap
• Present demos, prototypes, and solution walkthroughs to business stakeholders
• Influence stakeholders through data-driven insights and thoughtful decision-making
• Lead acquisition integration programs and other high-impact initiatives involving significant system transformation
• Support Salesforce platform expansion across newly integrated entities
• Bring best practices for M&A system integration and data migration
• Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment
• Drive consistent delivery of high-quality, scalable solutions
• Collaborate with cross-functional teams across geographies to define and implement best-fit designs
• Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement
• Provide clear status updates to business and technology leadership

Required Qualifications
Salesforce Expertise
• Salesforce Administrator and Sales Cloud Consultant certifications (required)
• Slack admin experience is a must have
• Proven ability to design and deliver solutions leveraging Salesforce platform capabilities
• Experience in managing CPQ/RCA is a plus.
• Experience building or supporting AI-driven or agentic solutions
• Strong understanding of system integrations, ETL processes, and BI tools
• Hands-on experience with data management (data loads, mapping templates, Excel models)
• Exposure to Salesforce Mobile capabilities
• Demonstrated success leading complex, multi-stream projects across global teams
• Strong analytical, problem-solving, and communication skills
• Ability to lead cross-functional teams through influence (matrix leadership)
• Experience presenting to stakeholders and translating technical solutions into business value
• Experience with PSA tools (e.g., FinancialForce) and Order Management systems
• Familiarity with content management platforms (e.g., Seismic)
• Experience managing third-party AppExchange solutions
• Prior experience supporting M&A integrations within Salesforce ecosystems

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $120,000 - $204,000 USD

How we rate this

Product Manager - Technical (Salesforce Admin) at Mastercard rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Manager - Technical (Salesforce Admin) is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Purchase, New York.
The job was posted on September 16, 2026.
Seniority: senior.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Salesforce AdministrationProduct ManagementAgileStakeholder ManagementSalesforceSalesforce Sales CloudSalesforce Lightning

Questions you could be asked

Tell me about a project where salesforce administration was part of your work. What did you do?
Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Walk me through how you've used Salesforce in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Salesforce Administration, Product Management, Agile, Stakeholder Management, and Salesforce. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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