Product Support Analyst, Benefits Experience & Technology (BXT)

Amazon is hiring a Product Support Analyst, Benefits Experience & Technology (BXT) in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Hris, Darwin and Tba among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Support system design, implementation, and change management for employee benefit programs across international regions.

hrisdarwintba

benefit-managementchange-managementtechnical-specificationsuatstakeholder-management

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.

Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.

A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request

About the team
International Product support team manages employee benefits across rest of world countries

Basic qualifications

- 2+ years of human resources experience
- Experience with HR processes and systems

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Product Support Analyst, Benefits Experience & Technology (BXT) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Product Support Analyst, Benefits Experience & Technology (BXT) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 9, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Benefit ManagementChange ManagementTechnical SpecificationsUatStakeholder ManagementHrisDarwinTba

Questions you could be asked

Tell me about a project where benefit management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where technical specifications was part of your work. What did you do?
Tell me about a project where uat was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Benefit Management, Change Management, Technical Specifications, Uat, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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