Prog. Mgr, Latam Support, Seller Experience

Amazon is hiring a Prog. Mgr, Latam Support, Seller Experience in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and program management.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Drive strategic operational initiatives and process improvements for Amazon's Latam seller support experience using data analysis and SQL.

excelsql

program-managementdata-analysisprocess-improvementcross-functional-leadership

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Latam team! We are looking for talented Program Manager for Amazon Marketplace to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

As a Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various business and program teams. The Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.

Key job responsibilities
- Identify gaps and pain points across One Amazon Support processes and drive improvements with local and global teams to deliver a consistent seller experience.
- Analyze support data to isolate issues and collaborate with Program and Product owners to determine long-term solutions.
- Track progress across support initiatives and move quickly to secure stakeholder help, managing through obstacles to achieve your objectives.
- Serve as the primary escalation point for local leadership teams and Program Managers on all topics related to One Amazon Support.
- Drive adoption of internal mechanisms and performance metrics that raise support quality and speed of resolution.
- Address barriers through problem solving and coordination with stakeholders.
- Communicate performance, articulate root-cause analysis, and link findings to specific improvement areas.

Basic qualifications

- Bachelor's degree, or BS degree
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience working cross functionally with non-tech teams

Preferred qualifications

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Prog. Mgr, Latam Support, Seller Experience at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Prog. Mgr, Latam Support, Seller Experience is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on October 30, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementData AnalysisProcess ImprovementCross Functional LeadershipExcelSQL

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Data Analysis, Process Improvement, Cross Functional Leadership, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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