Research Operations Manager, Research Services I PV & Studios - Ops

Amazon is hiring a Research Operations Manager, Research Services I PV & Studios - Ops in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include Excel, SQL and survey programming.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Manage end-to-end survey operations and contribute to AI-powered automation tools for research reporting and operational efficiency.

excelsql

survey-programmingresearch-operationsdata-deliveryautomation

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

About the role

The Prime Video & Studios Research Services team is looking for a Research Operations Manager to join our operations team supporting customer-focused primary research across global markets. You'll be part of the engine that makes research happen, owning the technical execution of surveys from programming through to deployment, managing panel operations, and helping build AI-powered tools that automate our reporting workflows.

You will partner closely with Consumer Insights researchers, Data Science, and cross-functional stakeholders to ensure research is fielded on time, to spec, and at the highest quality. This is a hands-on role for someone who thrives on operational excellence, has a passion for research methodology, and wants to be at the intersection of research and technology.

Key job responsibilities
In this role you will:
- Manage a region and drive the content testing agenda across 7 markets
- Own end-to-end survey operations: programming, sampling, deployment, quality assurance, and data delivery
- Support panel activities: recruitment, maintenance, and engagement across global markets
- Monitor fielding progress, troubleshoot issues, and manage vendor relationships to keep studies on track
- Maintain and improve operational processes, documentation, and templates
- Contribute to AI-powered automation tools that improve research reporting and operational efficiency

Basic qualifications

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization

Preferred qualifications

- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Research Operations Manager, Research Services I PV & Studios - Ops at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Research Operations Manager, Research Services I PV & Studios - Ops is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in GB, London.
The job was posted on October 27, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Survey ProgrammingResearch OperationsData DeliveryAutomationExcelSQL

Questions you could be asked

Tell me about a project where survey programming was part of your work. What did you do?
Tell me about a project where research operations was part of your work. What did you do?
Tell me about a project where data delivery was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Survey Programming, Research Operations, Data Delivery, Automation, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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