Sales Operations Manager

Job Description

The Sales Operations Specialist supports Reuters Professional's commercial teams (The Insurer, Digital, and Events) as a hands-on operations partner, enabling sales performance through data-driven insights, process improvement, and systems excellence. You'll work directly with the Senior Manager, Sales Operations and commercial leadership to streamline workflows, remove seller blockers, maintain CRM hygiene, and provide real-time visibility on sales performance. This is a fast-paced role for an action-oriented problem solver who connects operational dots, thinks critically about business impact, and actively drives sales velocity and revenue growth.

Relocation Support & Travel: Not applicable. Standard office-based role.

Key Responsibilities

• Drive continuous process improvement across the end-to-end sales lifecycle, removing friction, eliminating seller blockers, and working closely with campaign managers and ad operations to ensure smooth post-sale handoffs and consistent adherence to sales processes.

• Own business requirements for Salesforce and order management system enhancements, specifying needs, supporting user acceptance testing, managing change rollouts, and delivering training to drive adoption and user proficiency.

• Develop and maintain dashboards, reports, and forecasting tools using Salesforce and BI platforms that provide sellers and leadership with reliable visibility of KPIs, pipeline health, and risks; use data to deliver actionable operational insights.

• Enforce data governance and pipeline discipline through CRM data enrichment, cleanup, and quality monitoring; proactively identify and correct data gaps that impact forecasting accuracy, reporting reliability, and sales team productivity.

• Partner cross-functionally with Finance, Customer Operations, Marketing, and Product to prioritize operational improvements, manage multiple concurrent projects, and translate business requirements into practical solutions with minimal guidance.

Required Qualifications

• 3+ years of Sales Operations, Business Operations, or Commercial Support experience in B2B media, publishing, data intelligence, or SaaS

• Solid working knowledge of Salesforce with exposure to order management/ERP systems; experience documenting system requirements and supporting testing for system enhancements

• Proven skills in reporting and visualization tools (Power BI, Tableau, or advanced Excel); ability to analyze data and present performance metrics clearly and simply

• Experience managing and improving processes and projects; ability to handle multiple priorities, deliver with limited guidance, and think critically about how operations affect sales performance and revenue

• Strong understanding of the sales lifecycle and how it connects to finance, customer operations, marketing, and campaign delivery

• Action-oriented problem solver with strong collaborative communication skills, ability to build relationships across teams and locations, and proven capability to explain complex systems clearly

Preferred Qualifications

• Experience with AI and automation tools to streamline operational workflows and simplify work for sellers

• Exposure to forecasting processes and sales planning methodologies

• Experience with B2B SaaS or media industry commercial operations (advertising sales, events, subscriptions)

• Demonstrated ability to work effectively with senior stakeholders and influence change across distributed or matrixed teams

#LI-CH1

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.