Senior Associate, Community Management - Tilal Al Ghaf
AI in this role
JOB TITLE
Senior Associate, Community Management - Tilal Al Ghaf | MAF Properties | UAE Portfolio
ROLE SUMMARY
Community Management oversees daily operations, financial and commercial performance, health, safety, sustainability, customer experience, and stakeholder coordination to ensure high service standards for community owners and residents. The role supports operational and administrative activities, delivers proactive facilities and HSE management, and drives operational excellence to enhance customer trust, satisfaction, happiness, and overall community experience.Ensures timely service delivery.
ROLE PROFILE
- Oversee daily community operations and facilities management service providers.
- Support the development of policies, procedures, KPIs, and compliance with regulatory requirements.
- Conduct site inspections and audits to ensure maintenance, safety, and operational standards.
- Manage customer complaints and coordinate resolutions with relevant stakeholders.
- Handle administrative tasks including reports, presentations, procurement, and service evaluations.
- Support community events, campaigns, and engagement initiatives as required.
- Liaise with owners’ committees, enforce community rules, and ensure regulatory compliance.
- Assist with budgets, service fee collections, project coordination, and operational transitions.
REQUIREMENTS
- Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management, or a related field.
- M100 Essentials of Community Management Certification required.
- 3 years of experience in real estate or related service industries.
- Knowledge of community management principles and operations.
- Understanding of facilities management and customer service practices.
- Ability to support day-to-day community operations and stakeholder needs.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
How we rate this
Senior Associate, Community Management - Tilal Al Ghaf at Majid Al Futtaim rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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