Senior Associate - HCM Client Support

PwC is hiring a Senior Associate - HCM Client Support in Kuala Lumpur, Malaysia. Level rates it ; you can apply on PwC.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
PwC mentions visa sponsorship in this posting.
Tools and skills the posting cites include Hr Systems, customer support and project coordination.
Level lists 3,700+ other open roles at PwC.
The role was posted within the past two weeks.

AI in this role

Provide expert guidance and support for HR systems and coordinate projects closely with the IT team.

Hr Systems

customer-supportproject-coordinationissue-resolutiondata-management

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guide organisations in strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitate organisational transformation, offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating and optimising HR processes for businesses. You will help implement cutting-edge solutions that revolutionise HR management, promoting a tech enabled, human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, and coordinating with the IT team to manage HR system projects effectively.

Customer Understanding and Support:

Develop a deep understanding of customer needs, desires, and challenges related to our HR systems.
Provide expert guidance and support to clients concerning our HR system and services.

Client Communication and Issue Resolution

Handle and respond to client feedback, emails, and inquiries professionally and promptly.
Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

Record and document client feedback and system issues accurately.
Maintain comprehensive records of all interactions and resolutions.

Project Coordination

Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
Develop and manage project timelines to ensure alignment with both internal and client requirements.

Requirements and Data Management

Clearly document all system requirements and specifications.
Oversee data migration processes, ensuring accuracy and integrity.

Key Competencies

Customer-focused approach with a commitment to delivering high-quality service.
Strong problem-solving skills and ability to work collaboratively with cross-functional teams.
Ability to work in a fast-paced environment and manage time effectively.

Skills, experience and qualifications

Recognized University Degree in Computer Science/Information Technology or related discipline.
At least 4 to 5 years of experience in customer support role with at least 1 year of experience using HR Systems.
Mandatory requirement to have strong functional Payroll knowledge for Malaysia or other countries including legislation and statutory compliance requirement.
Strong understanding of HR systems and services is preferred.
Ability to manage multiple tasks and projects simultaneously.
Detail-oriented with strong organizational skills.
Proficiency in documenting system requirements and processes.
Experience in data migration is a plus.
Ability to be accurate and detail-oriented in all tasks.
Ability to work well with others and independently when needed.
Willing to explore and expand knowledge on an on-going basis.
Willing to work based on the client's business work days and office hours.

Note: This is a 12-month direct contract with PwC Malaysia, offering benefits similar to those of regular employees. Renewal or conversion of the contract will be subject to performance and headcount approval.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Self-Awareness, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding Tax

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date

March 31, 2027

How we rate this

Senior Associate - HCM Client Support at PwC rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Associate - HCM Client Support is an open job at PwC.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Kuala Lumpur.
The job was posted on October 30, 2026.
Seniority: senior.
Applications are handled by PwC. Apply on PwC

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportProject CoordinationIssue ResolutionData ManagementHr Systems

Also common in customer service jobs at this level

AI agents SQL AWS Azure Python Generative AI

Pay

Typical customer service job: $99k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where project coordination was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where data management was part of your work. What did you do?
Walk me through how you've used Hr Systems in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Project Coordination, Issue Resolution, Data Management, and Hr Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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