Senior Business Operations Associate (AI Enabled Workflow)

What you’ll do

Real-time business and team alignment
• Coordinate real-time alignment across business teams, Engineering, Product, Operations, AI agents, and other stakeholders.
• Translate business priorities into clear workflows, owners, decision points, and next actions.
• Identify bottlenecks, unclear handoffs, conflicting priorities, and gaps in execution.
• Maintain visibility across fast-moving initiatives and ensure critical work continues to move forward.
• Stay informed about market, product, and digital-asset developments that may affect internal priorities.
AI-enabled production workflows
• Partner with Engineering to identify where AI-agent capabilities can improve business and operational workflows.
• Help translate business requirements into agent prompts, workflow logic, operating procedures, and quality criteria.
• Support the deployment of AI-agent capabilities into reliable production processes.
• Test and refine AI-heavy workflows, including edge cases, failure modes, escalation rules, and human handoffs.
• Build practical feedback loops between business users, AI agents, and Engineering.
Quality, handoffs, and escalation
• Own quality standards for AI-assisted and AI-driven internal processes.
• Ensure that workflows have clear inputs, outputs, ownership, approval points, and escalation paths.
• Monitor process performance and identify when an agent or workflow requires human intervention.
• Investigate execution failures, incomplete handoffs, inconsistent outputs, and operational gaps.
• Drive issues to resolution and ensure that lessons learned are incorporated into the relevant workflow or SOP.
Cross-functional execution
• Work across Corporate Development, Product, Engineering, Compliance, Legal, Marketing, Customer Support, and other teams.
• Coordinate complex initiatives with multiple dependencies and changing deadlines.
• Prepare concise updates, decision summaries, operating trackers, and escalation notes.
• Support internal launches, process changes, and other high-priority initiatives.
• Act as the connective layer between business stakeholders and technical teams.
Urgent internal support
• Provide reliable coverage for urgent internal issues when required.

What we’re looking for

• 4+ years of experience in business operations, product operations, strategy, or a related role, with a proven track record of driving cross-functional initiatives and operational improvements
• Strong business judgement and practical problem-solving skills, with an operations, client, or product-operations mindset.
• Technical literacy to work with Engineering on AI agents, prompts, workflows, APIs, and automation.
• Clear, concise, and responsive communication, with strong follow-through across multiple stakeholders.
• Ability to prioritise under uncertainty, manage ambiguity, and make sensible trade-offs.
• Comfort working in an AI-native environment with multiple AI agents across functions.
• High attention to detail and reliability when handling sensitive or high-impact workflows.
• Willingness to learn quickly and balance speed with quality, controls, and human oversight.