Senior Commercial Collections Representative

About this role:

Wells Fargo is seeking a Senior Commercial Collections Representative to join our Commercial Banking Operations team.

This role will be responsible for providing strategic oversight of a specialized collections portfolio, lead resolution efforts, and develop strategies to reduce delinquency and mitigate losses. This role will apply advanced credit and account analysis to assess risk, structure account solutions, and manage vendor remedies and recourse.

In this role, you will:

• Manage, review and negotiate a high-risk portfolio consisting of complex delinquent loans of high-level collateralized accounts which require special handling and analysis
• Understand company policies and procedures and execute without issue
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven knowledge and understanding of collections operations: compliance and governance oversight
• Ability to train and educate employees on effective collection techniques and best practices
• Excellent verbal, written, and interpersonal communication skills.
• Ability to identify root-cause issues and make recommendations for process improvements
• Experience in monitoring peer work group for coaching and compliance.
• Highly organized and detail-oriented, with the proven ability to handle multiple tasks simultaneously, and prioritize effectively
• Strong attention to detail and accuracy skills
• Intermediate proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

• Technical skills: Artiva and/or Lease Connect

Job Expectations:

• Ability to work a hybrid schedule
• Successful candidate will work an 8-hour schedule between the hours of 7:00am-5:00pm CST - based on manager approval.
• Ability to work additional hours based on business need
• Willingness to work on-site at stated location on the job opening
• This position is Not eligible for Visa sponsorship

Position Location:

• 801 Walnut Street, Des Moines, IA 50309

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.