Senior Investment Operations Oversight

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Our global asset management business provides our clients and partners with complex, responsible investment solutions, working internationally across public and private markets.

Who we are

We are one of Europe’s largest asset managers and a major global investor across public and private markets.

Asset Management is a critical driver of our Group strategy. The business aims to work synergistically with our Institutional Retirement and Retail divisions to benefit our clients and customers, and deliver enhanced shareholder returns.

Our investment philosophy and processes are focused on creating value over the long term. We believe that incorporating financially material sustainability criteria, when relevant to our clients, can create value and drive positive change.

We’re recruiting for a Senior Investment Operations Oversight professional to join our APAC Asset Management Operations team in Hong Kong.

This senior role sits within Middle Office and is responsible for overseeing outsourced operational services that support the Asia business, ensuring delivery quality, robust control standards and effective risk management across core investment operations activities.

The successful candidate will act as a key partner to the Asia Trading Desk, Fund Management, Client Management and third-party service providers, providing leadership across outsourced service oversight, issue resolution, client servicing support and operational change.

The role holder will drive service provider accountability, oversee operational risk and control performance, support the continued growth of the Asia client base and contribute to the evolution of the APAC operating model. The position will also deputise for the Operations Manager and represent the function in governance forums, change programmes and senior stakeholder discussions.

What you’ll be doing:

• Leading oversight of outsourced service providers across Middle Office, Fund Operations and Client Servicing, ensuring strong delivery standards, adherence to SLAs and continuous improvement
• Acting as the primary escalation point for operational issues, service failures, control weaknesses and client-impacting incidents, leading root cause analysis and ensuring sustainable remediation
• Partnering with Client Management, Trading, Fund Management, Distribution and Investments teams to support Asia client service delivery, resolve operational queries and deliver an exceptional client experience
• Building and maintaining strong relationships with internal and external stakeholders, representing the Hong Kong Operations team professionally and establishing credibility and confidence
• Overseeing same-day Asia Client Order Management flows and managing operational risk across the trade lifecycle, cash management, reconciliations and settlements, enabling effective trading across APAC markets
• Monitoring provider performance through governance forums, KPIs and SLA reporting, while providing effective oversight and challenge across fund operations activities including ETF and valuation processes
• Supporting new business activity, client onboarding, product launches and regional operating model changes, while producing clear management information, risk reporting and governance materials for senior stakeholders
• Driving process improvement, automation and operational efficiency across the oversight model, while providing coaching and technical guidance to team members and deputising for the Operations Manager when required

Who we’re looking for:

• Proven experience within Investment Operations, Asset Management, Fund Administration or Custody, with strong knowledge of Middle Office functions, trade lifecycle management, cash management, reconciliations, settlements and client servicing
• Strong experience overseeing outsourced operating models, managing third-party service provider performance and maintaining effective operational governance
• Demonstrable experience supporting institutional clients and building strong operational relationships across internal and external stakeholder groups
• Strong operational risk, control and issue management experience, with the ability to lead complex issue resolution, exercise sound judgement and manage senior stakeholder escalations
• Experience delivering operational improvements, automation initiatives and operating model enhancements, with exposure to ETFs, fund accounting or valuation oversight considered advantageous
• Excellent stakeholder management, communication and leadership skills, combined with strong analytical and problem-solving capabilities and the ability to operate independently within a fast-paced regional environment
• Fluent English language skills, with Cantonese, Mandarin or Japanese language capabilities considered advantageous
• Bachelor’s degree in Finance, Economics, Accounting or a related discipline, with a CFA, IMC, CAIA, CPA or equivalent professional qualification preferred

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan
• Generous pension contribution
• Life assurance
• Rental reimbursement scheme
• Healthcare Plan (permanent employees only)
• At least 20 days holiday, plus public holidays
• There are many other discounts we offer – both for our own products and online

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.