Senior Manager, Process Management - EPXS CIC

As a Senior Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

About the role:

As a people leader within the EPX CIC organization, this role drives operational excellence and team development by managing a group of active data stewards alongside executing direct data stewardship functions. The core focus centers on overseeing the complete data lifecycle—from initial registration through remediation—to uphold strict adherence to enterprise data management standards. In this position, you will ensure the robust management of Customer Information, an essential asset heavily leveraged across the enterprise for operational and analytical purposes, actionable insights, customer servicing, and regulatory compliance. Furthermore, the position provides key opportunities to partner with Enterprise tooling and data risk governance teams to refine processes, streamlining the time and effort required to achieve data compliance.

• Lead and develop a high-performing team of data stewards, fostering a culture of professional growth and operational excellence.
• Serve as the primary subject matter expert on enterprise data management policies, ensuring all governance initiatives strictly align with corporate standards and regulatory compliance.
• Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.

This role will involve:

• Data Steward Policy Compliance
  • Manage ~150 critically consumed data asset(s) throughout the entire data lifecycle in the Customer Information domain as the primary data steward.
  • Collaborate with Product and Tech teams to deliver new and enhance existing authoritative, standardized data sources for organization-wide consumption
• People Leadership:
  • Lead, mentor, and coach 3 performing data stewards in day to day responsibilities of ~1K consumed assets.

• Drive process improvements and enhance operational efficiency by leveraging technology, introducing new capabilities, and collaborating across Enterprise and CIC teams.

General Responsibilities:

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Providing subject matter expertise on processes when representing the department in projects and other meetings
• Managing and leading a high performing team of associates

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location

Basic Qualifications:

• Bachelor’s Degree in Business Administration, Accounting, Management, Human Resources or Economics
• At least 2 years of experience in Process management
• At least 2 years of experience in Project management
• At least 2 years of experience in People management
• At least 2 years of experience in Relationship management

Preferred Qualifications:

• Master’s Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems
• Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.)
• 5+ years of experience in Process management
• 5+ years of experience in Project management
• 5+ years of experience in People management
• 5+ years of experience in Complex problem solving
• 5+ years of experience in Relationship management

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).