MashreqSenior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK
Mashreq is hiring a Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK for a remote role open to applicants in Pakistan. Level rates it ; you can apply on Mashreq.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions itil, incident management and service management among its tools and skills.
- Level classes it as a senior role.
- Mashreq has 321 other open roles on Level.
AI in this role
Manage 24x7 IT service management incidents and drive process improvements following ITIL frameworks.
We are 24 x 7 technology service management operation unit of the Bank. We are focused on Service availability and ensure uninterrupted Technology Services to our Staffs and Customers through ITIL process governance, leading service improvements and driving automation with an aim to provide world class customer and employee experience.
We support several business groups and operation units with varied applications usage patterns that are built on multiple technology stacks. These services/applications are created via traditional, scrum and agile development methodologies, hosted and managed on private, public & hybrid cloud and also on-prem data centers across our operational geographies including UAE, Egypt, UK, USA, HK, India and other international locations.
As an Incident manager in Service Management, you will be responsible for managing Incident as per ITIL process in 24X7 roaster. Take actions to identify opportunities to improve process controls and simplify processes. You will ensure right severity classification of incidents, appropriate comms to technology and business stakeholders and will drive the faster resolution of the incidents, maintaining data quality of documenting events.
How we rate this
Senior Manager - Technology - Service Management.MGN Pak - TECH - Service Management.MIT-MGNPAK at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where itil was part of your work. What did you do?
- Tell me about a project where incident management was part of your work. What did you do?
- Tell me about a project where service management was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Itil, Incident Management, Service Management, and Automation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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