TemporalSenior Platform Architect - West
Temporal is hiring a Senior Platform Architect - West for a remote role open to applicants in United States. It pays $126k-$165k a year and Level rates it ; you can apply on Temporal.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions Go, Java and distributed systems among its tools and skills.
- Level classes it as a senior role.
- Temporal has 72 other open roles on Level.
AI in this role
Drive customer success, reliability, and production readiness for distributed workflow orchestration platforms.
Role Summary
Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You’ll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. Shape delivery patterns, operational standards, and enablement strategies that accelerate customer success and create lasting competitive advantage across teams and environments.
Location: Must reside in the Western Time Zone.
What You'll Do
Own Production Readiness and Activation
Act as the single owner of customers' scale-proof production readiness
Drive the first production workflow and reduce time-to-production
Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades
Make developers Temporal SDK experts, make customer platform architects Temporal Server and SDK best practice experts
Set up alerting to catch issues before customers do
Work on your assigned customers' most difficult tickets and problems
Identify and remove activation blockers early before they become escalations
Optimize costs and performance with customers
Run the Customer's Technical Program
Build and execute a KPI-driven success plan tied to production outcomes
Define standards for patterns, training, governance, and operational readiness
Lead cross-functional coordination of Professional Services, Support, Partners, and internal teams, leveraging project management to ensure on-time, high-quality delivery
Proactively manage technical risk, migrations, and architectural debt
Ensure Long-Term Technical Health
Set and validate reliability, observability, and operational standards
Monitor health signals and intervene before the customer knows they're happening
Lead technical reviews, readiness checkpoints, and maturity assessments
Certify teams and workloads as production-ready
Drive Adoption Through Production Success
Surface growth signals based on usage, maturity, and confidence
Partner with customers, Growth AEs and Solution Architects to unlock new workloads
Translate production success into clear technical narratives for renewal and growth
Advocate for customer needs and real-world patterns internally
What You'll Bring
6+ years of professional software engineering or solutions engineering experience
Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles
Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python
Experience building, deploying, and operating production systems at scale
Demonstrated ability to debug complex technical issues and guide customers through resolution
Strong customer-facing skills with the ability to communicate technical concepts clearly to diverse audiences
Experience creating technical documentation, runbooks, and training materials
Self-motivated with the ability to work independently while collaborating across teams
Willingness to travel occasionally for customer engagements and team events
Nice to Have
Prior experience with Temporal or similar workflow orchestration platforms
Experience with observability tools and practices for distributed systems
Background in professional services, technical consulting, or solutions engineering roles
Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools
Contributions to open source projects or developer communities
Experience designing and delivering technical training or workshops
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
How we rate this
Senior Platform Architect - West at Temporal rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where distributed systems was part of your work. What did you do?
- Tell me about a project where solutions engineering was part of your work. What did you do?
- Tell me about a project where reliability engineering was part of your work. What did you do?
- Tell me about a project where workflow orchestration was part of your work. What did you do?
- Walk me through how you've used Go in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Distributed Systems, Solutions Engineering, Reliability Engineering, Workflow Orchestration, and Go. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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