Senior UX Designer, Amazon Customer Service

Amazon is hiring a Senior UX Designer, Amazon Customer Service in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Uses AI ●●○○ is how Level rates this customer service role: an ordinary role that requires AI tools.
The posting mentions user experience, user research and wireframing among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Lead end-to-end UX design for customer service tools, integrating emerging AI/ML applications and best practices into the user experience process.

user-experienceuser-researchwireframinginteraction-designprototyping

Amazon's mission is to be earth's most customer-centric company. One of the ways we do this is by empowering our associates with tools to best support our customers in times of need. The Amazon Customer Service User Experience Studio is seeking a Senior UX Designer to improve the Associate and Driver experience. Our studio is made up of a team of smart, passionate designers, user researchers, UX writers, UX program managers, product managers, and developers to drive a design process that always works backward from the customer to deliver results that delight our associates and resolve customer issues.

You'll do great in this role if you are:

- Able to carefully balance associate needs, business goals, and technical constraints
- Passionate about creating elegant, simple to understand designs
- Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem
- Have advanced knowledge of emerging AI/ML applications in user experience

Key job responsibilities
- Lead end-to-end design for from concept to launch
- Partner with product, engineering, and research teams to deliver impactful solutions
- Lead design reviews and workshops to align stakeholders and drive decisions
- Create user interfaces that reveal meaningful patterns to users
- Develop and validate solutions through user research and iterative testing
- Build compelling narratives that connect customer insights to business opportunities
- Experiment with innovative tools and UX best practices to drive and define new ways of working
- Pave the way for integrating AI best practices into the UX process
- Mentor more junior designers

A day in the life
You want to be part of something great. You love being part of a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts.

Basic qualifications

- 7+ years of design experience
- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
- Knowledge of best practices for information architecture and design

Preferred qualifications

- Knowledge of usability principles and techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior UX Designer, Amazon Customer Service at Amazon rates 55 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior UX Designer, Amazon Customer Service is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in IN, TS, Hyderabad.
The job was posted on June 15, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

User ExperienceUser ResearchWireframingInteraction DesignPrototyping

Also common in customer service jobs at this level

AI agents Generative AI SQL AWS Azure Google Cloud

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where user experience was part of your work. What did you do?
Tell me about a project where user research was part of your work. What did you do?
Tell me about a project where wireframing was part of your work. What did you do?
Tell me about a project where interaction design was part of your work. What did you do?
Tell me about a project where prototyping was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: User Experience, User Research, Wireframing, Interaction Design, and Prototyping. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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