Service and Solution Delivery Specialist - Resource Planning (Arabic speaker)

Philips is hiring a Service and Solution Delivery Specialist - Resource Planning (Arabic speaker) in Istanbul, Türkiye. Level rates it ; you can apply on Philips.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Microsoft Excel, Microsoft PowerPoint and Microsoft Word among its tools and skills.
Level classes it as a mid-level role.
Philips has 803 other open roles on Level.

AI in this role

Manage resource planning, scheduling, and service order fulfillment for international operations.

Microsoft ExcelMicrosoft PowerPointMicrosoft WordWindows

resource-planningsupply-chain-managementcustomer-servicescheduling

Job Title

Service and Solution Delivery Specialist - Resource Planning

Job Description

Minimum required Education:
High School Diploma, Vocational Education/ Bachelor's Degree in Business Operations, Supply Chain Management, Operations or equivalent.

Minimum required Experience:
Minimum 2 years of experience in Operations Coordinator, Supply Chain Management or Customer Services, Resource Planning or equivalent with Vocational Education OR no prior experience with Bachelor's Degree.

Job title:

We centralize our transactional processes. We bring together supporting roles within Services & Solutions Delivery, enabling you to have a career in an international, cross-functional environment.

In Services & Solutions Delivery, formerly known as Customer Service – the most multi-language department in PCC, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.

Your role:

Making long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
Receiving, monitoring, developing and dispatching service orders for service engineers and resources
Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
Forecasting, planning, analyzing and monitoring service execution for workforce utilization
Receiving customer requests and ensuring all the capabilities are available to answer on time with the right quality for the right Customer experience.
Recording and reporting the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensuring service information accessible by sorting and filing documents/forms.
Schedule field service repair calls. Handling requests for additional company materials.

You're the right fit if:

University Degree,
Fluency in English and Arabic both written and verbally,
Minimum 2 years experience in Supply Chain Management or Customer Services,
Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)
Experience with customer case management systems and related tools (Preferably SAP, Salesforce knowledge)
Strong communication and interpersonal skills, with a genuine motivation to engage and collaborate with others.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

#LI-EU

#EOS

How we rate this

Service and Solution Delivery Specialist - Resource Planning (Arabic speaker) at Philips rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Service and Solution Delivery Specialist - Resource Planning (Arabic speaker) is an open job at Philips.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Istanbul.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Philips. Apply on Philips

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Resource PlanningSupply Chain ManagementCustomer ServiceSchedulingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordWindows

Questions you could be asked

Tell me about a project where resource planning was part of your work. What did you do?
Tell me about a project where supply chain management was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where scheduling was part of your work. What did you do?
Walk me through how you've used Microsoft Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Resource Planning, Supply Chain Management, Customer Service, Scheduling, and Microsoft Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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