Service One Agent – Telecommunications – Jumeirah Saadiyat Island

AI in this role

Manage telecommunications and guest requests professionally as a Service One Agent at Jumeirah Saadiyat Island.

hotsosservice-one

telecommunicationscustomer-serviceemergency-handlingguest-relations

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness Centre and spa, with innovative treatments and therapies.

An exciting opportunity has arisen for a Service One Agent – Telecommunications to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

Answer all calls promptly and professionally according to departmental standards, maintaining a professional tone of voice and using standardized English and phrases. Assist with requests or direct them to the appropriate department or room number.
Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all relevant duties and requests. Ensure all requests are handled in a timely manner and follow up to ensure guest satisfaction.
Efficiently manage all emergencies and ensure requests are addressed promptly, escalating guest satisfaction issues to senior colleagues immediately.
Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS. Ensure smooth shift handovers and maintain accurate records of all activities.
Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly. Cross-check wake-up call details before leaving the shift.
Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers. Ensure all data is up-to-date and accurate.
Program telephone lines and room telephones as requested, ensure the proper functioning of telephone systems, and report any faults to the manager. Maintain discipline and a low tone of voice in the department to avoid background noise.

About You:

The ideal candidate for this position will have the following experience and qualifications:

1 – 2 years of experience in a five-star hotel Excellent communication and interpersonal abilities
Flexibility to work evenings, weekends, and holidays as needed
Ability to multitask and work under pressure in a fast-paced environment
Fluency in English; additional language skills are a plus

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environment
Access to Learning & Development programmes and clear career pathways
Opportunities for internal mobility within our global network
Colleague discounts on food, beverage, and hotel stays worldwide
Company-provided shared accommodation
Comprehensive healthcare and life insurance coverage
Paid annual leave and flight from your home country
Performance-based incentives tailored to your role
Competitive tax-free salary paid in UAE Dirhams (AED)

How we rate this

Service One Agent – Telecommunications – Jumeirah Saadiyat Island at Jumeirah rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

TelecommunicationsCustomer ServiceEmergency HandlingGuest RelationsHotsosService One

Questions you could be asked

Tell me about a project where telecommunications was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where emergency handling was part of your work. What did you do?
Tell me about a project where guest relations was part of your work. What did you do?
Walk me through how you've used Hotsos in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Telecommunications, Customer Service, Emergency Handling, Guest Relations, and Hotsos. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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