AmazonShipper Performance Coach, Domestic Shipper Experience
Amazon is hiring a Shipper Performance Coach, Domestic Shipper Experience. It pays $23-$29/hr and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Dashboards, logistics and data analysis.
- Level classifies it as a junior role.
- Level lists 21,000+ other open roles at Amazon.
AI in this role
Monitor inbound freight data, resolve transportation disruptions, and coach shippers to improve performance.
This is a great opportunity for someone early in their career who is passionate about logistics, enjoys working with data, and thrives in a fast-paced environment. You'll gain hands-on experience in supply chain operations while building relationships with external partners
Key job responsibilities
- Monitor daily inbound freight data and flag disruptions such as missed pickups or delayed shipments using established tools and dashboards
- Follow standard operating procedures to support the resolution of transportation issues in real time
- Maintain accurate daily logs on assigned shipper accounts, documenting interactions and performance trends
- Participate in weekly calls with assigned shippers to communicate performance updates and reinforce operational standards
- Assist with outreach to shippers regarding compliance concerns, escalating complex issues to senior team members as needed
- Compile and present routine performance data to support team reviews
- Support root cause identification for recurring transportation defects by gathering and organizing data
A day in the life
You will work on a team focused on resolving inbound transportation disruptions and ensuring freight flows smoothly into our fulfillment centers. Your day will involve analyzing data to identify root causes of missed pickups and dwelling ARNs, conducting direct outreach to shippers with varying operational capabilities to resolve issues and coach them toward operational improvements.
About the team
The Shipper Support team is part of Amazon's Global Logistics Shipper Experience organization, dedicated to ensuring seamless inbound freight operations across our domestic first mile supply chain network. Our team combines data analysis, direct shipper engagement, and process improvement expertise to detect, prevent, and resolve transportation disruptions before they impact our customers. We foster a culture of continuous learning and innovation, where team members are encouraged to dive deep into problems and develop creative solutions to emerging challenges. As we grow, we're building scalable processes and tools that will shape the future of shipper support at Amazon.
Basic qualifications
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
- Experience working with Microsoft Office tools (Excel, Word, Outlook, etc.)
Preferred qualifications
- 2+ years of customer service or back-office roles in corporate environments experience
- Bachelor's degree in business, logistics, supply chain management, or a related field
- Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
- Experience in transportation and supply chain
- Experience managing competing priorities and using metrics to drive business decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Tempe - 22.54 - 29.18 USD hourly
How we rate this
Shipper Performance Coach, Domestic Shipper Experience at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where logistics was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where supply chain was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Walk me through how you've used Dashboards in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Logistics, Data Analysis, Supply Chain, Vendor Management, and Dashboards. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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