Software Development Engineer, Amazon Customer Service

Amazon is hiring a Software Development Engineer, Amazon Customer Service in Seattle, United States. It pays $144k-$194k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this software engineer role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

At Amazon, customer obsession is at the core of what we do. We value your creativity, initiative, and ability to innovate and deliver results as we strive to continuously improve the customer experience.

As a Software Development Engineer on this team, you will collaborate with senior software engineers to enhance our technology and design, while developing innovative services that enable our organization to launch Customer Service Artificial Intelligence (AI) Guided-Workflow features. You will be responsible for the global expansion of these services, including implementing instrumentation to monitor metrics and ensure high-quality outcomes. Your solutions will aim to deliver an unparalleled customer service experience by leveraging next-generation engineering and machine learning systems. This includes harnessing the power of Generative AI (GenAI) for enhanced issue understanding, automated resolutions, and guided workflows. In this role, you will collaborate with business partners and leadership, contribute to shaping the product vision, and take the lead in designing robust systems.

Key job responsibilities
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
- Design and build innovative technologies in a large distributed computing environment, and help lead fundamental changes in the industry.
- Ability to design and code the right solutions, starting with broadly-defined problems.
- Work in an agile environment to deliver high-quality software.
- Participate in an on-call rotation to support the services owned by the Software team.
- Use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration, influence them to prioritize projects, and ensure they adhere to business plans aligned with shared objectives.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

How we rate this

Software Development Engineer, Amazon Customer Service at Amazon rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Software Development Engineer, Amazon Customer Service is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $144k-$194k a year.
The role is based in US, WA, Seattle.
The job was posted on October 26, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon