Software Engineering SMTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Description:

The BT Application Development team is seeking a talented and experienced Force.com developer to develop and enhance our internal technology solutions on the salesforce .com platform that supports various mission-critical business processes.

Responsibilities:

You must have an excellent understanding of the Salesforce platform and products, such as the Sales Cloud, Service Cloud, and Force.com.

Your ability to quickly learn new features, and technologies, and to communicate effectively with various business owners, technical staff members, and cross-functional teams will help you to design, develop, and configure cutting-edge Salesforce.com products.

To be successful in this position, you must provide expertise on the Salesforce.com APIs (REST, SOAP, Bulk API, and Streaming API), profiles, and security model while maintaining and configuring development and test instances for our internal sandboxes.

Collaborate with cross-functional teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment, and support

Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

Implement and maintain enterprise monitoring and alerting services using tools like PagerDuty, Datadog, and Event Monitoring to proactively identify and resolve issues.

Maintains updated system documentation and Salesforce policies/procedures

Actively transfers knowledge throughout the organization, participates in knowledge-sharing projects to develop best practices, leads knowledge-sharing sessions, and mentors junior staff and new hires

Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing models, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations

Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

This job requires that you be a self-starter with the ability to take ownership, work under pressure, and handle multiple tasks simultaneously. You must have good oral and written documentation skills and be able to interact with other team members to deliver fast and reliable code. You will also be asked to contribute ideas, provide feedback and collaborate on many projects within the team's portfolio that may be outside your domain expertise.

Required Skills:

4-6 years of experience in Salesforce application development and support within an enterprise environment (minimum 300 seats), handling core CRM functionality, case management, and platform maintenance.

2+ years of hands-on experience programming in JavaScript, HTML5, and CSS3.

2+ years of experience building modern user interfaces using Lightning Web Components (LWC), Aura Framework, or modern JavaScript frameworks like AngularJS/React.

Proven track record of customizing Salesforce using Apex classes, triggers, Visualforce, and asynchronous Apex processing.

Deep expertise with Salesforce SOQL, SOSL, Governor Limits, and query optimization techniques.

Strong experience designing and integrating RESTful, SOAP, and Event-Driven architecture (Pub/Sub API, Platform Events, Change Data Capture), as well as complex multi-system integration patterns and middleware solutions (MuleSoft, Kafka).

Comprehensive understanding of the Salesforce security model, including profiles, permission sets, field-level security, and sharing architecture.

In-depth knowledge of core Salesforce clouds including Sales Cloud, Service Cloud, Experience Cloud, Chatter, and custom Force.com apps.

Demonstrated knowledge of relational database management systems, data modeling, custom objects, and large data volume (LDV) strategies.

Proficiency in utilizing modern AI-assisted developer tooling such as Claude Code CLI, Cursor, and GitHub Copilot to accelerate task execution, automate code generation, and streamline debugging across large codebases.

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent practical experience.

Desired Skills:

Active Salesforce Certifications such as Platform Developer I/II, Administrator, or Application Architect.

Hands-on experience working in an Agile/Scrum software development lifecycle environment.

Solid understanding of end-to-end Software Development Life Cycle (SDLC) best practices and environment governance.

Strong analytical skills and the ability to define repeatable business processes, technical specifications, and architectural patterns.

Experience implementing Test-Driven Development (TDD) principles and maintaining high automated test code coverage.

Familiarity with Continuous Integration and Continuous Deployment (CI/CD) pipelines, metadata deployment tools (e.g., Salesforce CLI, Copado, Gearset), and version control systems like Git.

Experience utilizing Claude Code CLI tools (e.g., CLAUDE.md configuration, sub-agents, MCP integrations) and Cursor workspace rules to generate technical specifications and rapidly build demo environments.

Deep understanding of Software-as-a-Service (SaaS) architecture, multitenancy concepts, and cloud enterprise software solutioning.

Self-motivated learner capable of quickly mastering new technologies, platform updates, and toolsets in a fast-paced environment.

Proven ability to take end-to-end ownership of project deliverables and manage multiple competing priorities effectively.

About Salesforce

Salesforce, the Customer Success Platform, and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.