Specialist / Sr.Specialist – Quality Feedback

KONE is hiring a Specialist / Sr.Specialist – Quality Feedback. Level rates it ; you can apply on KONE.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions SAP, quality assurance and data analytics among its tools and skills.
Level classes it as a senior role.
KONE has 925 other open roles on Level.
Posted within the past week.

AI in this role

Govern subcontracted feedback handling operations, drive root cause analysis, and manage stakeholder relationships at KONE.

sap

quality-assurancedata-analyticsroot-cause-analysisoperations-management

Entry-level requirements

• Educational qualification – Graduate in engineering/Dipolomo in Mechanical/Production/Industrial Engineering

• More than 5 Years’ Experience in KONE, Experience in Quality Feedback process working experiences are a plus

• Good operational knowledge of SAP and data analytics software are a plus

• Proven ability to work in international environment

• Good Verbal & Email communication in English

• Analysis and problem solving

• Decision Making & Conceptual thinking

What will you be doing?

Overall governance of sub-contracted feedback handling service; ensure effective Daily operation management with 3rd party service provider and its teams with respect to agreed contract and objectives.
Ensure robust and proactive competence development and team leadership at sub-contracted teams.
Drive for systematic root cause analysis, continual improvement culture and actions together with sub-contractor team leads.
Ensure efficient and productive regular communication with stakeholders, manage stakeholder relationships, including complex non-standard cases, disputes and escalations
Ensure customer-centricity in all daily work and development projects by understanding and serving frontline and customer needs and proactive communication (i.e., transparency, flexibility, and dependability)

Responsibilities as a QFB Specialist:

• Ensure sufficient feedback handling capacity to maintain high responsiveness and service quality

• Ensure and develop further process and performance transparency and reporting (KPIs), taking in to account different stakeholder needs.

• Ensure cross-functional collaboration and stakeholder relationships

•Drive and manage development projects on own area of responsibility; participate and support other relevant KONE development projects

• Support to KSC QFB Development stream & other associated streams

• Ensure compliance with quality, safety and environmental standards

What do we offer?

· Career progression and opportunities within a global organization

· Total reward elements that engage and motivate our employees and help us make KONE a great place to work

· Comprehensive learning and development programs covering a wide range of professional skills

· You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Specialist / Sr.Specialist – Quality Feedback at KONE rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Specialist / Sr.Specialist – Quality Feedback is an open job at KONE.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Chennai ITEC/KBS.
The job was posted on October 28, 2026.
Seniority: senior.
Applications are handled by KONE. Apply on KONE

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceData AnalyticsRoot Cause AnalysisOperations ManagementSAP

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where data analytics was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Walk me through how you've used SAP in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Quality Assurance, Data Analytics, Root Cause Analysis, Operations Management, and SAP. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. You get your review by email within 24 hours.

Get a free CV review Get your CV rewritten Check your resume with the ATS resume checker