Sr Manager, System Analysis and Technical Delivery

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Job Description:

Essential Responsibilities:

• Oversee the analysis of business processes and gather requirements from various stakeholders.
• Collaborate with cross-functional teams to design and implement effective solutions.
• Convert system specifications into detailed technical requirements.
• Manage user acceptance testing to ensure deliverables meet business needs.
• Identify and resolve system issues, providing ongoing support and maintenance.
• Create and maintain detailed documentation of system processes and specifications.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Additional Responsibilities:

• Lead the elicitation, analysis, documentation, validation, and lifecycle management of business, functional, technical, data, integration, operational, and regulatory requirements.
• Translate product and business objectives into system specifications, process flows, API and integration requirements, data requirements, user stories, and measurable acceptance criteria.
• Ensure requirements are complete, testable, traceable, prioritized, and aligned with the Bank’s target architecture, product roadmap, control framework, and regulatory obligations.
• Lead technical delivery for banking products and platforms, including deposits, lending, payments, APIs, core banking, data capabilities, vendor solutions, and enterprise integrations.
• Partner with Product, Program Management, and Engineering leaders to convert roadmaps into prioritized backlogs, technical capabilities, release plans, milestones, and executable delivery plans.
• Coordinate delivery across engineering teams, enterprise platforms, business functions, and external vendors, managing scope, dependencies, risks, issues, decisions, and changes in partnership with program management leads.
• Drive Agile ceremonies, backlog refinement, planning cadences, roadmap tracking, release planning, execution reviews, and delivery reporting.
• Manage requirements and delivery for APIs and integrations, including security, authentication, resiliency, error handling, performance, monitoring, auditability, and operational support.
• Define and validate data requirements, including source-to-target mapping, data quality, reconciliation, lineage, retention, reporting, and downstream consumption.
• Oversee third-party vendor deliverables, integration commitments, testing obligations, milestones, service expectations, and issue resolution.
• Establish and manage the UAT framework, including test planning, scenarios, entry and exit criteria, test data, defect management, evidence retention, approvals, and business sign-off.
• Coordinate functional, integration, end-to-end, regression, operational-readiness, and user acceptance testing across internal teams and vendors.
• Ensure testing validates customer journeys, accounting events, data flows, reconciliations, controls, exception handling, and regulatory requirements.
• Establish delivery governance, demand intake, prioritization, requirements management, decision tracking, change control, release management, and production-readiness processes.
• Identify and mitigate delivery risks, resource constraints, execution gaps, control deficiencies, and operational challenges throughout the lifecycle.
• Ensure appropriate documentation, approvals, traceability, evidence, and audit trails are maintained to support governance, compliance, and regulatory review.
• Provide clear reporting to senior leaders on delivery status, risks, dependencies, testing progress, operational readiness, and decisions requiring escalation.
• Support production stabilization, problem resolution, and effective handoff to technology operations, servicing, support, and control owners.
• Build and lead a strong systems analysis, technical product delivery, and UAT capability for PayPal Bank.
• Provide direction and coaching to systems analysts, technical product managers, delivery leads, and testing resources.
• Establish clear accountability across business, product, program management, engineering, operations, vendor, and testing teams.
• Communicate complex technical and delivery matters effectively to executive, business, technology, risk, compliance, and regulatory stakeholders.
• Promote a culture of ownership, transparency, disciplined execution, strong documentation, and continuous improvement.

Required Qualifications:

• 12+ years of experience in systems analysis, technical product management, technology delivery, program management, or related leadership roles within banking, fintech, financial services, or another regulated industry.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Technology, or a related field, or an equivalent combination of education and experience.
• Demonstrated experience managing technical requirements and delivering large, complex, cross-functional technology initiatives.
• Strong experience translating business and product needs into functional requirements, technical specifications, data requirements, integration requirements, user stories, and acceptance criteria.
• Experience delivering APIs, enterprise integrations, data platforms, cloud-based solutions, core platforms, and third-party technology products.
• Strong knowledge of requirements management, SDLC governance, Agile delivery, release management, change control, and operational-readiness practices.
• Demonstrated experience managing product backlogs, delivery roadmaps, milestones, dependencies, risks, issues, and executive reporting.
• Experience leading UAT, requirements traceability, test-scenario development, defect management, evidence retention, and business acceptance.
• Knowledge of banking technology governance, operational controls, security practices, FFIEC guidance, and regulatory expectations.
• Familiarity with banking domains such as deposits, lending, payments, merchant acquiring, treasury, finance, servicing, and regulatory reporting.
• Experience managing third-party vendors, fintech integrations, enterprise shared services, and external delivery dependencies.
• Understanding of data integration, data quality, reconciliation, lineage, reporting, and financial-control requirements.
• Strong leadership, stakeholder-management, communication, negotiation, and executive-presentation skills.
• Proven ability to operate effectively in a fast-paced, highly matrixed environment while balancing execution speed, quality, governance, operational resilience, and regulatory rigor.
• Experience establishing technology delivery capabilities for a new bank, regulated financial entity, or major banking-platform transformation.
• Experience implementing or integrating cloud-native core banking, deposit, lending, or payment platforms.
• Familiarity with API-first, microservices, event-driven, and cloud-native architectures.
• Experience supporting regulatory examinations, internal audits, control testing, or technology-risk assessments.

Subsidiary:

Travel Percent:

-

Primary Location | Pay Range:

Additional Location(s) | Pay Range:

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.