Sr. Product Manager, Customer Fullfilment Experience - Brazil

Amazon is hiring a Sr. Product Manager, Customer Fullfilment Experience - Brazil in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Amazon has 20,000+ other open roles on Level.

AI in this role

Join the Customer Fulfillment Experience team at Amazon Brazil and shape how millions of customers receive their orders — every day, at scale. We're looking for a Sr. Product Manager to lead Consolidation & Choices, building products that directly impact cost efficiency, customer convenience, and the end-to-end delivery promise.

You will design, launch, and scale shopping and convenience solutions — from shipment consolidation to pick-up and delivery choices — partnering with Transportation, Operations, Finance, Retail, and WW DEX leadership. You'll own complex products from strategy through execution, tackling customer-facing challenges in one of Amazon's fastest-growing and most logistically complex markets.

Brazil is a continent-sized country making every delivery a unique challenge. At Amazon.com.br, you'll operate at the intersection of customer experience and operational excellence, inventing solutions where no playbook exists.

Key job responsibilities
- Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels
- Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch
- Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network
- Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization
- Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners
- Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products
- Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement

Basic qualifications

- Experience in project/program management
- Experience experience using data and metrics to measure impact and determine improvements
- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
- Experience with end to end product delivery

Preferred qualifications

- Experience in process improvement
- Master's degree or above in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Sr. Product Manager, Customer Fullfilment Experience - Brazil at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Product Manager, Customer Fullfilment Experience - Brazil is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in BR, SP, Sao Paulo.
The job was posted on September 15, 2026.
Applications are handled by Amazon. Apply on Amazon