AmazonPosted 1w ago

Sr. Product Manager, Customer Fullfilment Experience - Brazil

Sr. Product Manager, Customer Fullfilment Experience - Brazil at Amazon scores 20 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

BR, SP, Sao Paulofull-time

AI in this role

Join the Customer Fulfillment Experience team at Amazon Brazil and shape how millions of customers receive their orders — every day, at scale. We're looking for a Sr. Product Manager to lead Consolidation & Choices, building products that directly impact cost efficiency, customer convenience, and the end-to-end delivery promise.

You will design, launch, and scale shopping and convenience solutions — from shipment consolidation to pick-up and delivery choices — partnering with Transportation, Operations, Finance, Retail, and WW DEX leadership. You'll own complex products from strategy through execution, tackling customer-facing challenges in one of Amazon's fastest-growing and most logistically complex markets.

Brazil is a continent-sized country making every delivery a unique challenge. At Amazon.com.br, you'll operate at the intersection of customer experience and operational excellence, inventing solutions where no playbook exists.

Key job responsibilities
- Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels
- Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch
- Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network
- Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization
- Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners
- Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products
- Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement

Basic qualifications

- Experience in project/program management
- Experience experience using data and metrics to measure impact and determine improvements
- Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
- Experience with end to end product delivery

Preferred qualifications

- Experience in process improvement
- Master's degree or above in management, business administration, economics, engineering, marketing

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