AmazonPosted 3mo ago

Sr. Product Manager, IES -LATech Seller Fulfillment Experience (SFX)

Sr. Product Manager, IES -LATech Seller Fulfillment Experience (SFX) at Amazon scores 66 out of 100 on AI centrality, which makes it AI Level 3 of 4 (Works on AI) on this board. The level measures how much of the work is AI, not seniority.

MX, DIF, Mexico Cityfull-time

AI in this role

The FBA Seller Fulfillment Experience (SFX) team is seeking a Senior Product Manager to lead product strategy and execution for a major product area within the seller fulfillment experience across Brazil, Mexico, and Australia. This role will own the product vision, define the strategic roadmap, and drive end-to-end delivery of seller-facing experiences that directly impact seller adoption, retention, and operational success across three of Amazon's fastest-growing marketplaces. You will be responsible for some of the highest-judgment product decisions within FBA's emerging markets portfolio — decisions that shape how thousands of sellers experience fulfillment and how Amazon grows its third-party marketplace in these geographies.

Fulfillment by Amazon is one of Amazon's most important seller-facing programs, enabling third-party sellers to leverage Amazon's world-class fulfillment network to delight end customers. The Seller Fulfillment Experience (SFX) team owns the seller-facing tools, workflows, and interfaces that power this program — from inventory planning and shipment creation through performance optimization and fee transparency. We operate at the intersection of marketplace dynamics, logistics complexity, and seller experience, solving problems that require deep understanding of local nuance, operational constraints, and seller behavioral economics across emerging markets at different stages of maturity.

This role sits within the SFX product team and will own strategic product leadership across interconnected charter areas: (1) bi-annual product strategy and roadmap definition — translating seller pain points, country opportunity analysis, and business priorities into a cohesive product vision that balances seller experience with operational and economic sustainability; (2) cross-functional delivery leadership — driving alignment across engineering, UX, data science, operations, and business teams to deliver complex, multi-component product experiences on ambitious timelines; and (3) organizational influence and thought leadership — shaping the broader FBA product direction through compelling narratives, data-driven recommendations, and active participation in leadership forums (WBRs, planning cycles, investment reviews).

As an ideal candidate, you are a strategic product leader who combines vision with execution discipline. You thrive in ambiguity and can translate complex, multi-geo challenges into clear product strategies and crisp leadership recommendations. You bring strong analytical skills with the ability to build business cases, evaluate trade-offs across multiple dimensions (seller experience, operational cost, marketplace growth), and drive data-informed decisions at scale. You are comfortable navigating prioritization decisions across organizations with competing perspectives and partnering with engineering, business, finance, operations, and senior leadership to drive alignment. You think big about how product experiences can accelerate FBA growth in emerging markets while ensuring long-term sustainability, and you mentor and elevate the product managers around you.

Key job responsibilities
- Define and drive the product strategy for a major product area or multiple related product areas within FBA seller experience, setting bi-annual roadmaps aligned with org vision
- Own complex, ambiguous problem spaces — frame problems, generate innovative solutions, and drive alignment across senior stakeholders and partner teams
- Write and present high-quality product narratives (PRFAQs, strategy docs, business cases) to VP/Director-level leadership, securing buy-in for significant investments
- Lead cross-functional product development efforts spanning engineering, UX, data science, operations, finance, and business teams across multiple geographies
- Establish and monitor key business metrics, building mechanisms to track product performance and identify opportunities at scale
- Drive a culture of experimentation and data-driven decision making; design experimentation frameworks that enable your team to validate assumptions rapidly
- Influence the broader organization's product direction through thought leadership, best practices, and cross-pollination of ideas across teams
- Mentor and develop junior Product Managers— provide guidance on product strategy, stakeholder management, and career development
- Navigate geo-specific complexity (regulatory, operational, cultural) to ensure product strategies are adapted for emerging markets while maintaining global scalability
- Identify and drive operational improvements and automation opportunities that create leverage for the team and organization
- Represent your product area in leadership forums (WBRs, business reviews, planning cycles) and proactively escalate risks and trade-offs

A day in the life
As a Senior Product Manager on the SFX team, your morning might begin with reviewing a weekly business review (WBR) pack, identifying inflection points in seller adoption metrics across, and framing a narrative for leadership. You'll lead a strategy session where you guide stakeholders through a complex trade-off — balancing seller experience improvements against operational cost constraints — and land on a clear recommendation backed by data. Between meetings, you're refining a proposal for a net-new capability that could unlock seller growth in an underserved segment, incorporating feedback from the voice of the seller review earlier this week. Afternoons include a review with a central team where you challenge assumptions and elevate the quality of the proposed seller workflow, followed by coaching a junior PM through their first product narrative. You close the day with a quick sync with your engineering lead to unblock a critical launch dependency, ensuring your team maintains velocity.

About the team
The FBA Seller Fulfillment Experience (SFX) team owns the seller-facing tools and workflows that power Fulfillment by Amazon across emerging and growth markets — Brazil, Mexico, and Australia. We are responsible for making it easy, transparent, and rewarding for sellers to leverage Amazon's world-class fulfillment network. Our mission is to remove friction from the seller journey — enabling sellers to grow their business while delighting end customers with fast, reliable delivery. We operate at the intersection of marketplace dynamics, logistics complexity, and seller experience, solving problems that directly impact millions of sellers and hundreds of millions of customers.

Basic qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.