AmazonPosted 2mo ago

Sr. Program Manager, Business Operations and Productivity, 3P MX External Fulfillment

Sr. Program Manager, Business Operations and Productivity, 3P MX External Fulfillment at Amazon scores 36 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

MX, DIF, Mexico Cityfull-time

AI in this role

The Senior Program Manager for External Fulfillment in Mexico leads complex, cross-functional initiatives that drive the strategic growth and operational excellence of Amazon's seller-managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end-to-end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime-eligible selection, and deliver exceptional customer outcomes across Mexico's third-party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.

Key job responsibilities
- Program Leadership: Scope, design, and deliver business-critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals
- Cross-Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams
- Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues
- Data-Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade-offs that optimize delivery timelines and business outcomes
- Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards
- Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions

Basic qualifications

- 5+ years of business development, account management, product management, project management, financial analysis and/or marketing experience
- Experience leading analysis, customer segmentation and/or product behavior analysis
- Bachelor's degree or above
- Speak, write, and read fluently in English
- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience working with multiple stakeholders at various levels and in different locales to drive alignment

Preferred qualifications

- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results

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