Sr. Security Engineer, Customer Service Identity and Access Management

Amazon is hiring a Sr. Security Engineer, Customer Service Identity and Access Management in Seattle, United States. It pays $178k-$227k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this cybersecurity role: aI is not part of the work.
Pay on this posting starts 12% higher than the typical cybersecurity posting on Level.
The posting mentions Iam, Authentication Protocols and Authorization Systems among its tools and skills.
Amazon has 20,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Lead security engineering for customer service identity, access management, and agentic interaction authorization.

iamauthentication-protocolsauthorization-systems

ai-agentssecurity-engineeringidentity-managementarchitectureaccess-controlthreat-mitigation

The Customer Service Identity and Access Management team is seeking a Senior Security Engineer to lead our engineering efforts to secure hundreds of thousands of workforce users and hundreds of millions of customer interactions. We own the products that provide authentication, authorization, and account management functions that power one of the world's largest customer service organizations. We build the solutions that authenticate and authorize Customers contacting Amazon across every channel, as well as building the authorization solutions that secure Customer/Agentic interactions and transactions. Internally, we design the future of Customer data protection, ensuring Customer data is only available to a Customer Service Associate at the time of an authenticated contact, and that agentic access is guardrailed and authorized. Our solutions support hundreds of millions of authentications a year and billions of authorizations a day. We own the Strategy, we own the tooling, we own the designs, we own the product, we own the solution, we own the future.

In this role, you are the lead architect for the biggest and most complex Customer Service identify security projects. You are both a visionary leader, inventor, and a hands-on builder. You work on our hardest problems and are expected to pioneer new spaces and inspire others as to what's possible. Come be a part of this team and be a leader who secures the Customer and enables the future of the Business. Amazon is Customer Obsessed, and Customer Service is at the heart of that obsession. Come lead, build, design, and secure with us.

Key job responsibilities
· Own the multi-year security strategy for Customer Service Identity and Access Management (CSIAM), setting the technical direction for how hundreds of thousands of workforce users and hundreds of millions of customers are authenticated and authorized across every Customer Service contact channel.
· Lead the design and delivery of authentication, authorization, and account management solutions at scale, with the resilience and correctness one of the world's largest customer service organizations depends on.
· Define and refine the authorization models that secures customer and agentic interactions, governing how AI agents and associates act on a customer's behalf without eroding customer trust.
· Serve as the senior technical leader and escalation point for the team's most complex and ambiguous security problems, resolving them directly and through other engineers across multiple service teams.
· Evaluate and introduce emerging security technologies, inventing mechanisms that eliminate security tech debt and reduce risk at scale.

Communication and Ability To Influence Are Key!

· Communicate complex security risk and strategy clearly to both executive and deeply technical audiences while providing the technical insight that drives business reviews and roadmap decisions.
· Influence and align partner organizations, service owners, and leadership up to the VP level, negotiating security and business priorities and trade-offs while driving teams toward simple, coherent, secure designs.
· Mentor and raise the bar for security engineers org-wide, deepening the team's technical capability and cross-pollinating knowledge across partner organizations.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of non-internship background in troubleshooting systems issues, analyzing logs, or automating complex tasks using command line tools experience
- 5+ years of work in identifying security issues and risks, and developing mitigation plans experience
- 5+ years of (non-internship) scripting, programming, and security code review in common programming languages experience
- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go
- 5+ years of industry-based experience in security vulnerabilities identification, attack patterns, and remediation techniques (non-internship) experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of non-internship work across at least 5 of the following security domains: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, or identity and access controls experience

Preferred qualifications

- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience with security in service-oriented architectures/microservices and web services

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Irvine - 178,400.00 - 226,700.00 USD annually
USA, TX, Austin - 178,400.00 - 226,700.00 USD annually
USA, WA, Seattle - 178,400.00 - 226,700.00 USD annually

How we rate this

Sr. Security Engineer, Customer Service Identity and Access Management at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sr. Security Engineer, Customer Service Identity and Access Management is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $178k-$227k a year.
The role is based in US, WA, Seattle.
The job was posted on October 28, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agentsSecurity EngineeringIdentity ManagementArchitectureAccess ControlThreat MitigationIamAuthentication Protocols

Also common in cybersecurity jobs at this level

AWS Azure Google Cloud Kubernetes Terraform LLM

Pay

This job starts at: $178k
Typical cybersecurity job: $159k

This posting starts 12% above the typical cybersecurity job. See cybersecurity jobs

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a project where security engineering was part of your work. What did you do?
Tell me about a project where identity management was part of your work. What did you do?
Tell me about a project where architecture was part of your work. What did you do?
Tell me about a project where access control was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI agents, Security Engineering, Identity Management, Architecture, and Access Control. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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