Store Operations Specialist (e-Commerce)

Razer is hiring a Store Operations Specialist (e-Commerce) in Singapore, Singapore. Level rates it ; you can apply on Razer.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a junior role.
Razer has 148 other open roles on Level.

AI in this role

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This role manages and optimizes end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. It drives SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue. The role also oversees product data governance, site enhancements, cross-functional projects, escalations, and digital transformation initiatives.

Essential Duties and Responsibilities

o Manage, oversee, and optimize e-commerce operations across 40 countries, ensuring consistency, compliance, and localization excellence.

o Define and improve operational SOPs, workflows, and governance frameworks

o Identify operational gaps and implement scalable process improvements

o Drive automation, personalization, and AI-powered improvements.

o Lead end-to-end product lifecycle management

o Partner with eCommerce Sales Specialist to develop data-driven merchandising strategies to maximize conversion, AOV, and revenue

o Ensure accurate product data, pricing, taxonomy, and content governance

o Drive site-wide improvements, feature enhancements, and digital transformation initiatives

o Manage project timelines, stakeholder alignment, and risk mitigation

o Serve as the Subject Matter Expert (SME) for e-commerce operations.

o Oversee escalated customer feedback and operational issues.

o Optimize user journeys and customer satisfaction across markets.

o Stay current with e-commerce best practices, industry trends, and emerging technologies.

o Perform other duties as assigned.

Pre-Requisites :

Requirements

Bachelor’s Degree in Business, E-Commerce, Marketing, Information Systems, or related field
1+ years of experience in e-commerce, digital operations, or online merchandising
Experience managing multi-market or global e-commerce environments
Strong understanding of website architecture, UX principles, and conversion optimization
Strong project management and stakeholder management skills
Experience with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus.
Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
Basic knowledge of HTML, CSS, and JavaScript is advantageous
Strong communication, problem-solving, and leadership skills

Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.

Are you game?

How we rate this

Store Operations Specialist (e-Commerce) at Razer rates 30 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.