Trainer EMEA

Trainer EMEA at 360Learning scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

Remote (Berlin, Remote)midFull Time

AI in this role

Deliver training and develop a scalable learning ecosystem to help clients master collaborative learning platforms.

trainingpedagogycustomer-successclient-communication

The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.

By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

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Skills and AI tools this role asks for

TrainingPedagogyCustomer SuccessClient Communication

Questions you could be asked

Tell me about a project where training was part of your work. What did you do?
Tell me about a project where pedagogy was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where client communication was part of your work. What did you do?

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List these exact terms on your resume: Training, Pedagogy, Customer Success, and Client Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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