AmazonUser Experience Designer III, AI at Work
Amazon is hiring a User Experience Designer III, AI at Work in Austin, United States. It pays $138k-$186k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- On Level's scale, this role is Works on AI ●●●○: the daily work is on AI products, without building the model.
- The posting mentions AI agents, ux design and user research among its tools and skills.
- Level classes it as a senior role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Seeking a senior UX designer to own the end-to-end user experience for a brand-new AI-native application and intelligent agent workflows.
This product is AI and agent-native from the ground up — not a bolt-on AI feature to an existing service. You will define what it means to interact with intelligent agents, design trust and transparency into AI-driven workflows, and create experiences that make complex AI capabilities feel intuitive and empowering for enterprise customers. You will be the single designer responsible for the end-to-end experience — from first-run onboarding through daily power-user workflows — across both internal Amazon users and external AWS customers.
This is not a role where you'll receive a fully scoped brief and execute against it. You'll operate in ambiguity, define the problem space, and chart the design direction. You'll wear many hats — researcher, interaction designer, visual designer, prototyper, and storyteller — and you'll thrive doing it.
Key job responsibilities
- Lead end-to-end design from problem framing and discovery through delivery, iteration, and post-launch refinement, ensuring solutions address real customer needs across complex product surfaces.
- Establish and maintain interaction and visual design standards that ensure coherence across multiple product areas, creating patterns that are maintainable and scalable over time.
- Collaborate with product managers, engineers, and data scientists to align cross-functional partners around a shared design direction, balancing customer needs against technical constraints and business priorities.
- Conduct and apply user research to inform design decisions, map full customer journeys to identify friction and opportunities, and use data signals to validate and iterate on shipped experiences.
- Evaluate when and how to integrate generative AI tools into the design workflow, accelerating prototyping and exploration while maintaining high craft standards where human judgment is essential.
A day in the life
You might start your morning reviewing research findings with your team, then move into a design critique where you present interaction concepts for a complex workflow spanning multiple systems. After lunch, you could partner with engineering to work through edge cases and technical constraints, followed by a strategy session where you advocate for a design direction with product leadership. Throughout it all, you are mentoring other designers, shaping how the team approaches problems, and pushing for solutions that serve customers over the long term.
About the team
Our team is focused on creating meaningful, intuitive experiences that customers rely on. We operate in a collaborative environment where designers, product managers, engineers, and researchers work closely together to solve problems that span multiple systems and touchpoints. We value clarity of thought, inclusive perspectives, and a commitment to craft. As we look ahead, we are investing in new ways to leverage AI capabilities and scale our design impact. This is an opportunity to shape both what we build and how we build it.
Basic qualifications
- 7+ years of design experience
Preferred qualifications
- Experience working with engineering and product teams to define a product and bring it to market
- • Experience designing AI-native or agent-based products — particularly generative AI, conversational AI, autonomous agents, or ML-powered workflows launched to external customers
- • Experience launching AI products at AWS or a major cloud provider to external enterprise customers
- • Experience working on 0-to-1 products or early-stage product teams, ideally taking a product from concept to GA launch
- • Comfort operating in highly ambiguous environments with minimal direction
- • Experience with AWS services, cloud infrastructure, or AI/security product domains
- • Familiarity with the AWS Design System (Cloudscape) or similar enterprise design systems
- • Deep understanding of the unique UX challenges of AI — trust, explainability, error handling, progressive disclosure of AI confidence, and human-in-the-loop patterns
- • Experience designing for dual-audience products (internal + external customers)
- • Experience working on small, cross-functional teams where speed and ownership are valued over process
- • Experience with motion design, micro-interactions, or front-end technologies (HTML/CSS/JS) is a plus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Austin - 137,800.00 - 186,400.00 USD annually
USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually
How we rate this
User Experience Designer III, AI at Work at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where interaction design was part of your work. What did you do?
- Tell me about a project where visual design was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: AI agents, UX Design, User Research, Interaction Design, and Visual Design. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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