Admin. Associate II, Business & Sales Support

UPS is hiring an Admin. Associate II, Business & Sales Support. Level rates it ; you can apply on UPS.

Level's read on this job

Little AI ●○○○ is how Level rates this sales role: aI is not part of the work.
Level classes it as a junior role.
UPS has 2,100+ other open roles on Level.
Posted in the last few days.

AI in this role

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Provides comprehensive customer service support to both external and internal stakeholders, including but not limited to Sales Support, Healthcare, Claims, Commercial Support, Brokerage, SCS, and Billing and any future commercial and support functions. Ensures the maintenance of positive customer relations and the fair, effective resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved.

Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence.

Performs administrative work that requires working knowledge and skills developed through formal training or work experience. Recognizes and solves typical problems by evaluating and selecting solutions from established options. Impacts own team through the quality of the services or information provided. Works within established procedures with moderate supervision.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Admin. Associate II, Business & Sales Support at UPS rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.