area collections manager, pune (recoveries)

what will you do:

• own collection performance for the assigned geography and bucket(s); understand local portfolio characteristics, monitor portfolio movement, and execute collection strategies to drive resolution and recovery outcomes.
• lead, coach, and develop a team of 2-5 direct reports; set clear expectations, review productivity and performance, and drive the team towards collection targets.
• manage 3-6 collection agencies across the assigned geography; ensure adequate capacity, drive productivity and resolution outcomes, and maintain adherence to quality and compliance standards.
• own resolution and recovery targets for the assigned portfolio; analyse MIS and key collection metrics, identify performance gaps, and implement corrective actions to improve outcomes.
• ensure adherence to RBI guidelines, company policies, and the code of conduct for collections; proactively identify and address compliance or process gaps.
• work closely with operations, risk, legal, analytics, and agency management teams to resolve dependencies, improve collection outcomes, and ensure effective execution of collection strategies.

you should apply if you have/are:

• strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.
• knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
• proficient in the local language.
• knowledge of the code of conduct for collections and ability to explain its importance.
• strong understanding of the collections business.
• familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.