Banking Ops Associate

Payoneer is hiring a Banking Ops Associate for a remote role open to applicants in Hong Kong SAR China. Level rates it ; you can apply on Payoneer.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting lists this role as remote.
Tools and skills the posting cites include Excel, Outlook and SQL.
Level lists 100 other open roles at Payoneer.
The role was posted within the past week.

AI in this role

Banking operations associate responsible for monitoring transactions, managing bank communications, and reconciling accounts.

exceloutlooksql

bank-reconciliationtransaction-monitoringcustomer-supportproblem-solving

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a Bank Transfer Operations Representative to join the Global Bank Transfer team in Hong Kong.

Full time | Hybrid | Hong Kong

What you’ll do:

Manage daily communication with banking providers – via email, phone calls or other communication channels
Monitor transactions – statuses, rates, fees
Respond timely to ad hoc tasks to avoid delays/crisis
Monitor account balances of banking providers
Check refunded transactions with our banking providers
Answer questions regarding bank transfers and support other departments within Payoneer
Reconcile transactions in the database

Who you are

Strong team player, problem solving mindset
Proactive working attitude, willing to take ownership
Detail oriented
Microsoft Office – proficient in Excel and Outlook
Excellent written and verbal communication skills in English
Good communication and service skills • University graduate
One year experience in Banks/Fintech industry

Not a must but a great advantage:

SQL - advantage

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

How we rate this

Banking Ops Associate at Payoneer rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Banking Ops Associate is an open job at Payoneer.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Hong Kong, Hong Kong and is marked remote.
The job was posted on October 19, 2026.
Seniority: mid.
Applications are handled by Payoneer. Apply on Payoneer

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Bank ReconciliationTransaction MonitoringCustomer SupportProblem SolvingExcelOutlookSQL

Questions you could be asked

Tell me about a project where bank reconciliation was part of your work. What did you do?
Tell me about a project where transaction monitoring was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Bank Reconciliation, Transaction Monitoring, Customer Support, Problem Solving, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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