Business Systems Analyst

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Product Analyst – Job Description

Job Summary

The Business Analyst cum Product Analyst analyzes business systems, processes, and data to engineer solutions that enhance business capabilities and operational efficiency. As a core member of the product team, this role translates business workflows into clear technical requirements, specifications, and acceptance criteria. The analyst also functions as a proxy product owner and subject matter expert, collaborating closely with business stakeholders and technical teams. A strong foundation in requirements engineering, process modeling, Agile practices, and data analysis is essential.

Roles & Responsibilities

Requirements & Product Analysis

• Translate business processes, goals, and terminology into technical requirements, user stories, and acceptance criteria.
• Act as a proxy product owner for designated business domains, offering functional expertise and guidance.
• Collaborate with product owners, stakeholders, and cross-functional teams to analyze, document, and refine product requirements.
• Manage and prioritize product backlog items in Azure DevOps based on business value, dependencies, and stakeholder inputs.
• Prepare communications, presentations, and documentation on system enhancements, alternatives, and recommended solutions.

Process & Data Analysis

• Analyze business workflows to identify opportunities for process improvement, efficiency gains, and automation.
• Validate, interpret, and analyze data from Mainframe environments, DB2 databases, and SQL queries to support decision-making.
• Contribute to building business cases by gathering data, identifying issues, and documenting components under senior guidance.

Agile Delivery & Project Support

• Support Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
• Develop schedules of tasks based on overarching project timelines and keep stakeholders informed on progress.
• Participate in system testing, UAT, and production validation to ensure solution accuracy and quality.
• Work independently on projects of low to moderate complexity and with minimal supervision on more complex initiatives.

Stakeholder Engagement

• Build, maintain, and enhance strong relationships with business partners through active listening, consistent communication, and accountability.
• Understand stakeholder needs and expectations to deliver clear, value-driven solutions.
• Demonstrate trust, influence, and adaptability to meet evolving business requirements.

Reporting & Documentation

• Create business and functional requirement documents, process flows, guidelines, and technical communication materials.
• Develop and maintain dashboards, reports, and metrics using Microsoft Office tools to track product performance and project progress.
• Seek relevant information to ensure clarity and accuracy of technical communication tailored to different audience groups.

Continuous Improvement & Strategy Execution

• Apply an understanding of financial, ROI, and market principles to support strategy development.
• Identify inefficiencies within work processes and apply innovative ideas or established tools to improve outcomes.
• Continuously pursue opportunities for system, workflow, and product improvements.

Qualifications & Skills

• Proven experience as a Product Analyst, Business Analyst, or similar role (5–8 years preferred).
• Strong knowledge of Azure DevOps for managing requirements and product backlogs.
• Experience with Mainframe systems, DB2 databases, SQL, and data validation.
• Familiarity with Agile methodologies (Scrum/SAFe) and cross-functional team collaboration.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).
• Exposure to PL/SQL, EDI Mapping, enterprise integration, and data flows across legacy and modern platforms.
• Core competencies: requirements elicitation, process modeling, workshop facilitation, and analytical thinking.
• Excellent written and verbal communication skills with strong stakeholder management ability.
• High attention to detail, strong organizational and time-management skills, and a problem-solving mindset.

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related discipline.
• Combination of university education and hands-on business/domain experience is valued

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.