Central Operations Area Manager - FTC, Central Operations

Amazon is hiring a Central Operations Area Manager - FTC, Central Operations in Barcelona, Spain. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include operations management, team leadership and continuous improvement.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Central Operations Area Manager to oversee last-mile logistics, manage associates, and drive operational excellence.

operations-managementteam-leadershipcontinuous-improvementlast-mile-logisticsdata-driven-decision-making

*This is a fixed term contract position*

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We’re looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.

The Central Operations Area Manager ensures positive interactions between Amazon drivers, third-party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times.

Responsibilities:

- Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
- Use data-driven decision making to achieve daily operational excellence.
- Make decisions and execute in a fast-paced environment.
- Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
- Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes
- Serve as a problem solver and primary escalation point for the team of associates
- Provide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis
- Develop best practices and standard work. Drive continuous improvement into our operation.
- Enforce SOP compliance and SLAs response times, and escalate any deviation from the standard
- Maintain a full understanding of workflow and daily metrics goals
- Review and update SOPs as required
- Ensure work areas remain clean and are properly equipped
- Identify and address safety hazards within the work area, and participate in safety initiatives
- Provide vacation coverage for Program Managers
- Provide direction to the team of associates utilizing independent judgment
- Ensure successful area performance, through tracking and reporting metrics

Basic qualifications

- Experience managing people
- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience using data to influence business decisions
- Knowledge of advanced English at CEFR level B2/C1
- Bachelor's degree

Preferred qualifications

- Knowledge of Lean, Six Sigma and Kaizen techniques
- Experience in logistics
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Experience working in a fast-paced, rapidly changing operations environment
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Experience leading process improvements
- Experience working in a fast paced, quickly changing or international environment
- Bachelor's degree or above in Operations, Business, Project Management or Engineering
- Experience with SQL and Python scripting
- Experience designing or facilitating business review mechanisms
- Experience building operational playbooks, standard work, or process documentation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Central Operations Area Manager - FTC, Central Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Central Operations Area Manager - FTC, Central Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ES, B, Barcelona.
The job was posted on July 22, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementTeam LeadershipContinuous ImprovementLast Mile LogisticsData Driven Decision Making

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where continuous improvement was part of your work. What did you do?
Tell me about a project where last mile logistics was part of your work. What did you do?
Tell me about a project where data driven decision making was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Team Leadership, Continuous Improvement, Last Mile Logistics, and Data Driven Decision Making. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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