AlmaCustomer Care Officer
Alma is hiring a Customer Care Officer for a remote role open to applicants in France. Level rates it ; you can apply on Alma.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- The posting lists this role as remote.
- Tools and skills the posting cites include customer support, communication and problem solving.
- Level lists 21 other open roles at Alma.
- The role was posted in the last few days.
AI in this role
Handle complex merchant and consumer inquiries, guide users on payment solutions, and improve support operational processes.
About Alma
At Alma, we believe that commerce should be balanced and sustainable.
Our mission is to put finance back where it belongs: at the service of merchants and consumers.
We build Buy Now Pay Later solutions that help merchants increase sales while enabling consumers to manage their budget responsibly.
Today:
- 25,000+ active merchants
- 10 million consumers served
- 4.8/5 on Trustpilot
Our team has grown from 2 to more than 350 people and we continue to expand across Europe.
About the role
As a Customer Care Officer, you will play a key role in ensuring a smooth and reliable experience for both merchants and consumers using Alma.
You will support users, resolve complex requests and contribute to improving our operational processes.
This role is based in Lille, with 2 days of remote work per week.
Occasional weekend shifts may be required (approximately twice per quarter).
Your main responsibilities will include:
Customer & merchant support
- Handle complex requests from merchants and consumers via email and phone
- Guide users in the use of Alma’s payment solutions
- Provide clear and helpful responses while ensuring a high level of customer satisfaction
Operations & process management
- Manage debt collection actions and follow up on payment delays
- Ensure smooth onboarding of new merchants and help them implement the Alma solution
- Monitor cases and ensure issues are resolved efficiently
Continuous improvement
- Identify recurring issues and share insights to improve processes and tools
- Contribute to quality reviews and operational improvements
- Support the onboarding and training of new team members as the team grows
About you
You would be a great fit if you:
- Have strong written and verbal communication skills in French and English
- Are customer-oriented, empathetic and solution-driven
- Are organized and rigorous in your work
- Are autonomous and resourceful when solving problems
- Are comfortable working in a fast-growing environment
A first experience in customer support, operations or similar roles is a plus.
Why join Alma
- Offices in Paris (10th arrondissement) and Lille – Euratechnologies
- Health insurance fully covered for you and your family
- Meal vouchers (Swile)
- Sustainable mobility package
- Choice of laptop (Mac or Windows)
- Regular team events and internal talks
Recruitment process
The process includes:
- Introductory interview with Talent Acquisition
- Online test
- Interview with the Team Lead or Operations Manager
- Team fit discussion with members of the Operation teams
How we rate this
Customer Care Officer at Alma rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $99k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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