INGCustomer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions
ING is hiring a Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions in Frankfurt, Germany. Level rates it ; you can apply on ING.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions customer insights, marketing strategy and stakeholder management among its tools and skills.
- Level classes it as a senior role.
- ING has 652 other open roles on Level.
AI in this role
Customer Journey Expert developing data-driven communication approaches and customer insights for retention.
Customer Journey Expert – Customer Insights (m/w/d)
für Tribe Customer Interactions
Deine Aufgaben im Wesentlichen
• Entwicklung und Weiterentwicklung datenbasierter Kommunikationsansätze für Bestandskunden
• Ableitung präziser Customer Insights in enger Zusammenarbeit mit Data Analysts, um geeignete Segmente, Trigger und Kommunikationsanlässe zu identifizieren (dies ist keine Data Analyst Stelle)
• Koordination und Abstimmung mit Stakeholdern der Product Tribes, um eine konsistente und wirkungsvolle Kommunikation sicherzustellen
• Erstellung von Performance-Analysen und Reportings
• Ableitung geeigneter Optimierungsmaßnahmen zur Weiterentwicklung der Kundenkommunikation
• Ergebnisaufbereitung und Diskussion mit relevanten Stakeholdern
Am besten bist Du geeignet, wenn Du
• ein abgeschlossenes Studium mit Marketingbezug oder vergleichbare Qualifikation bzw. Ausbildung vorweisen kannst,
• mindestens dreijährige vertriebliche Berufserfahrung hast , z.B. als CJE in einem Retail Product Tribe
• kanalübergreifende Steuerung beherrschst,
• anhand Datenauswertungen eigenständig Business-Maßnahmen entwickelst,
• analytisches und ganzheitliches Denkvermögen sowie Auffassungsgabe besitzt,
• Stakeholder Management, Kommunikationsstärke und Konfliktfähigkeit zu deinen Stärken zählst,
• Präsentations- und Moderationsfähigkeiten hast sowie
• über fließende Englischkenntnisse in Wort & Schrift verfügst.
How we rate this
Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions at ING rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer insights was part of your work. What did you do?
- Tell me about a project where marketing strategy was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Insights, Marketing Strategy, Stakeholder Management, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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