Customer Service Administrator

KONE is hiring a Customer Service Administrator in Ljubljana, Slovenia. Level rates it ; you can apply on KONE.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Level lists 909 other open roles at KONE.

AI in this role

Customer Service Administrator | Ljubljana, Slovenia

KONE is a respected multinational company and a global leader in the elevator and escalator industry. To support our growing operations in Slovenia, we are looking for a Customer Service Administrator to join our team in Ljubljana.

In this role, you will play a key part in supporting our Sales, Service, and Delivery Operations teams, ensuring smooth administrative processes and delivering excellent customer service.

What You'll Do

Provide administrative support to Sales, Maintenance, and Installation teams
Prepare and manage customer contracts, documentation, and service-related records
Coordinate customer communications, contract updates, and key account follow-ups
Support scheduling activities, service orders, inspections, and subcontractor coordination
Prepare quotations, process repair-related opportunities, and support billing activities
Maintain accurate data in internal systems and customer portals
Assist with reporting and public tender administration

What We're Looking For

Experience in administration, customer service, or a similar coordination role is desired
Strong organizational skills and attention to detail
Good communication skills and a customer-focused mindset
Proactive, solution-oriented, and able to manage multiple priorities
Hands-on experience with Microsoft Office, especially Excel
Proficiency in English

What We Offer

A permanent, full-time position in a globally recognized and innovative company
A supportive and collaborative international working environment
Clear career development opportunities within KONE
Hybrid working model

If you're an organized and customer-oriented professional looking to grow your career in an international company, we'd love to hear from you.

Apply now, and if you have any questions, contact Mirtill Ujvári-Ring at mirtill.ujvari-ring@kone.com

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Customer Service Administrator at KONE rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.