Employee Journey Expert

ING is hiring an Employee Journey Expert. Level rates it ; you can apply on ING.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions Workday, employee experience and hr processes among its tools and skills.
Level classes it as a mid-level role.
ING has 689 other open roles on Level.
Posted in the last few days.

AI in this role

Design and optimize employee journeys and HR processes within agile cross-functional teams at ING Hubs Poland.

workday

employee-experiencehr-processesagilejourney-mappingstakeholder-management

ING Hubs Poland is hiring!

The expected salary for this position: 13 000 - 17 000 PLN

The financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.

We are looking for you, if you have:

Experience in HR processes, employee experience, or product-related roles,
Strong understanding of employee journeys and HR domain (Workday is a plus),
Proven ability to gather requirements and translate them into actionable solutions,
Experience working in Agile environments and cross-functional teams,
Strong stakeholder management and communication skills,
Ability to operate in a complex, international organisation,
Proactive mindset with a strong focus on continuous improvement,
Fluent in English (business proficiency).

You'll get extra points for:

Experience with journey mapping, design thinking, or experience frameworks,
Ability to influence and drive alignment,
Affinity with data-driven decision-making and performance metrics,
Experience in a digital product or platform-oriented environment.

Your responsibilities:

Design and improve employee journeys

Design, analyse, and optimise employee journeys across the full lifecycle,
Own and continuously enhance end-to-end journeys across systems and touchpoints,
Identify pain points and drive continuous improvement initiatives,
Lead journey mapping and contribute to improvement roadmaps.

Translate business needs into solutions

Gather and understand business and stakeholder needs,
Translate them into clear “as-is” and “to-be” process designs,
Convert requirements into high-quality user stories and backlog items.

Drive stakeholder engagement

Collaborate closely with HR, IT, and global stakeholders,
Build strong relationships and facilitate alignment in a complex environment,
Represent the voice of the employee within the squad and product team.

Contribute to product development

Work closely with Product Manager, Lead Engineer, and Architect (Product Trinity),
Support product discovery, backlog prioritisation, and delivery,
Contribute to product vision and roadmap using journey insights.

Enable data-driven improvements

Use data, feedback, and metrics to monitor journey performance,
Identify opportunities and recommend improvements based on insights,
Support decision-making with data-driven analysis.

Support HR transformation

Contribute to harmonised and scalable HR solutions,
Ensure compliance, quality, and efficiency in HR processes,
Contribute to the implementation of digital HR solutions (e.g. Workday),
Ensure alignment with the ING People Strategy and global standards.

What we offer:

A role with high impact on the employee experience across the organisation,
A dynamic, international, and collaborative working environment,
The opportunity to contribute to ING’s digital HR transformation,
The chance to shape and improve global HR products and processes.

Information about the team:

Our team is dedicated to enhancing the employee experience and delivering impactful HR solutions across the organization. We operate at the intersection of HR, business, processes, and technology, focusing on designing and continuously improving end-to-end employee journeys.

The role naming convention in the global ING job architecture will be “Employee Journey Expert IV”.

How we rate this

Employee Journey Expert at ING rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Employee Journey Expert is an open job at ING.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Katowice (Zabrska 19).
The job was posted on October 30, 2026.
Seniority: mid.
Applications are handled by ING. Apply on ING

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Employee ExperienceHr ProcessesAgileJourney MappingStakeholder ManagementWorkday

Questions you could be asked

Tell me about a project where employee experience was part of your work. What did you do?
Tell me about a project where hr processes was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where journey mapping was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Employee Experience, Hr Processes, Agile, Journey Mapping, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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