Enterprise Change Enablement Manager

Job Description

What is the opportunity?

Join RBC's IT Change Management team as an Enterprise Change Enablement Manager and drive the modernization of our IT change processes. You'll balance tactical template management with strategic transformation, reviewing and approving Standard Change Templates while championing automation, agile frameworks, and capability investments. This role is pivotal in evolving IT Change Management into a streamlined, change enablement function that reduces operational toil and enables seamless execution. You'll coach the user community, support product ownership, and deliver performance analytics that quantify efficiency gains and guide continuous improvement across the organization.

What will you do?

• Review, validate, and approve/deny Standard Change Templates (SCTs) against compliance, technical risk, and operational impact standards
• Conduct annual SCT renewals to assess health, viability, and continued eligibility; determine modifications or retirements
• Partner with Change Review Boards and support Enterprise CAB and Low-Risk queues to ensure IT change processes are effective, efficient, and well-understood
• Coach and educate the IT change management user community on change record quality and compliance with Enterprise IT Change Management Procedures
• Collaborate with development teams on product roadmaps, requirements, and user adoption initiatives through training and documentation
• Drive strategic evolution of IT Change Management into a change enablement function by championing automation, agile frameworks, and operational optimization opportunities
• Develop business cases for modernization and capability investments; identify opportunities to support ITSM process improvements
• Establish and track KPIs, quantify toil reduction and efficiency gains, and provide performance dashboards and data-driven insights to leadership

What do you need to succeed?

Must Have

• Bachelor's Degree
• 2-4 years of experience in IT Change Management or operational technical roles
• Detail orientation and quality assurance mindset with strong organizational and time management skills
• Technical risk assessment and impact analysis capabilities
• Customer service, teamwork, and stakeholder management experience
• Performance analytics and data interpretation skills

Nice to Have

• ITIL Certification
• Knowledge of infrastructure technologies (Host, Network, Database, Desktop, Middleware)
• Strategic thinking and process modernization experience
• Experience with ITSM tools and agile transformation initiatives

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities    
• Opportunities to building close relationships with clients
• Access to a variety of job opportunities across business and geographies

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.