GBS People Services Operations Team Leader, India

Job Description

Job Title: People Services Operations Team Leader, India

Job Family: Human Resources - APAC

Location: Bangalore

Why Rolls-Royce?

At Rolls-Royce, we take pride in driving innovation and excellence in everything we do. As we continue to transform our HR services, we are seeking passionate professionals who can help deliver best-in-class solutions for our global teams.

Job Purpose:

Support and lead of team in the GBS People Services function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team.

Key Accountabilities and Responsibilities:

• Accountable for operational service delivery and performance for regional processes in scope of the People Services organisation.
• Manage key business relationships and stakeholders in delivery of core People Services.
• Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service. This will also include customer service & deliverables of outsourced vendors.
• Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks.
• Work closely with process owners to manage change control and deploy into operational service.
• Provide operational reporting, metrics and KPI’s internally to the team to drive ownership and performance and to key customers to demonstrate service performance and customer satisfaction.
• Handling customer complaints and ensuring proper customer service level as expected, responding to escalations. As required, representing service delivery at local business / regional governance level.
• Lead and manage end-to-end payroll processing for multiple countries, ensuring timely and accurate payment. Monitor and validate payroll data, including bonuses, allowances, and statutory deductions.
• Ensure completeness and accuracy of payroll reports, reconciliations. Ensure adherence to internal controls and participate in audits and compliance reviews.
• Supervise end-to-end administration of the Concur expense management system for employee reimbursements and expense compliance across the region.
• Oversee and supervise the full employee lifecycle from onboarding (hire), data and document management, Employee Life cycle changes (e.g., transfers, promotions, leaves), to offboarding (retirement/resignation/termination) across all supported countries.

Qualifications:

• 8-10 years’ experience of HR service delivery (APAC preferred)
• Bachelor’s degree in human resources / business administration, Commerce or related field
• Proficiency in HR systems like Workday, SAP, Service Now
• Good Knowledge of MS Office/Google workspace
• Experience and expertise of delivering GBS HR service operations, good analytical ability with effective problem-solving capability.
• Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately.
• Positive attitude and ability to work in a team environment
• Strong Experience in Service Management and delivery of Service Excellence

At Rolls-Royce, we are committed to fostering a diverse and inclusive workplace where everyone can thrive and contribute to our legacy of excellence.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

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